Bank of America (with Drive-thru ATM) Poplar Ave, Memphis

Bank of America (with Drive-thru ATM) Reviews

• S

  Sadanandam Karkuri
  5

  I have been there for an urgent wire transfer. Staff were courteous and friendly. I have been helped by relationship manager Michael. Michael was able to understand my situation did everything to complete my transaction in time.

  Response from the owner

  Hi Sadanandam, thanks for letting us know how helpful Michael was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• A

  Austin Blount
  1

  Horrible service! Andrea Reyes is extremely rude and untrustworthy. She lied to me multiple times during our appointment that I only found out about afterwards. She has since ignored my repeated phone calls and voicemails even going as far as to hang up on me. This is not how you treat customers of 20 years!

  Response from the owner

  Hi Austin, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• S

  Sheila Urevbu
  1

  This is the largest BOA banking Center in East Memphis and they have only ONE business banker. He happened to be out sick today so guess what? No one else could help me? No one! All I needed to do was sign a signature card. THATS IT! It’s so ridiculous to only have one employee available for such a large customer base. Amateur mistake! Highly disappointed. I drove several miles to take care of my banking business.

  Response from the owner

  Hi Sheila, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  SrDemarkes Vester
  5

  I set up my business account last week with Jarisha Perry, she assisted me with all my needs and she was very informative & knowledgeable about my field of work. Thanks & keep up the good work!!!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^jazmin

• C

  Clisby White
  5

  Walked in looking for a Notary and I'm glad I found this bank. I was quickly greeted and had my paperwork looked over and told I would be taken care of shortly. Within a few minutes Calvin called me over and helped me out. Not only was he able to notarize my documents he asked me about my job that takes me all over the country and then after knowing I was just passing through town he offered me suggestions on places to see and eat while I was here. Very helpful and personable. Definitely the type of person you want have at Bank of America. Thanks man!

• G

  Gabe Weaver
  1

  I had a meeting planned this morning which was made a few weeks ago. I went this morning and this bank was closed. No one called and said we need to rearrange? 👎🏻👎🏻👎🏻

  Response from the owner

  Hi Gabe. We are disappointed to hear this we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  AK Warmus
  5

  Kiefer was extremely helpful and kind! Solved my problem super quickly and made sure I was good to go in the future. Glad I decided to go to this branch!

  Response from the owner

  Hi, thanks for letting us know how helpful Kiefer was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• C

  Cairo Gutierrez
  5

  They took very good care of me. Very punctual with my appointment. Andrea ** went above and beyond to explained everything until I was satisfied. Very professional and courteous. Overall very happy with her services! ⭐️⭐️⭐️⭐️⭐️

  Response from the owner

  Hi Cairo. Thanks for letting us know how helpful Andrea was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• R

  Rena Mck
  1

  I hate to go Inside because they are so slow!bi waited for an hour just to be a temporary card. I went to get a temporary card and they told me to activate the card at the ATM. Of course once I tried to do that it didn’t work and by this time they had locked the door! And it’s utterly impossible to get someone on the phone!

  Response from the owner

  Hi Rena. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^rosie

• S

  Shawn Mills
  2

  Had a sour interaction with a teller this morning. All I wanted was to make a deposit into my son account. She made things sooooooooo difficult. I had his PIN number and bank card. I went to Winchester and the teller there made things painless. Please save your trip and headache at this location the two ladies at the desk was more interested in talking with each than helping customers.