Bank of America (with Drive-thru ATM) St Louis Ave, St. Louis

Bank of America (with Drive-thru ATM) Reviews

• B

  Byron Claude
  1

  This bank illegally refused to cash it's own cashier's check for a whole 26 dollars calling it "fraudulent" when it was in fact "pre-dated" because the sloppy corporate entity it is a part of does sloppy bookkeeping and did not record the check in their ledger until a week after the thing was issued. By the time the matter was resolved my license had expired... so guess what... you guessed it, they still refused to cash it on the count of my now expired license. If you want a bank that will commit illegal activity and do everything else in it's power too work against you - this is your place. If you want a bank that functions like one... GO ELSEWHERE!!!

  Response from the owner

  Hi, We review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. Cashing large checks for non-clients is an area where we've enhanced protections for our clients. You can negotiate the check with your financial institution. If you are interested, I would be happy to have someone speak with you about becoming a client, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.^sam

• A

  Africa Thompson
  1

  The service is horrible they are never open and the atm is always down. Yep I’m closing my account and go to a credit union.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team and have this ATM serviced. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^tasha

• S

  Stephanie Campbell
  2

  This location is close to where I reside. The ATM isn't always stocked with cash. The ATM reads, 'Not In Service', too often for my satisfaction. Is this not a bank? Most of the time I feel like its a useless trip to the ATM.

• M

  Mrs Woo
  3

  I had to wait too long for them to cash my check

  Response from the owner

  Hi. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jamia Abercrombie
  1

  They always close. Horrible to the community!!!! You got drive way cross town to another bank . When this bank in the Neighborhood😡

• E

  Eid Eid
  5

  Great service & chatt by Kamola. Clean & quiet place

  Response from the owner

  Good morning, thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^michael

• I

  Icy
  5

  The banker that helped me, Angel, was so nice and helpful. She was very thorough and professional.

• K

  Kendrick Randle Bey
  5

  Everytime I’m interested in a product I go to Melinda Conardy and it’s explained in the clearest form and I am going to hate to see here retire Thank you Melinda and B of A

• M

  Mortina Louis
  1

  Horrible lines, not enough workers!! 30 mins in line.

• J

  Jayela Lowe
  2

  ATM-85% of the time is out of order

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany