Alltru Credit Union Washington Ave, St. Louis

Alltru Credit Union Reviews

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  ELRE
  1

  Please do yourself a favor and find another Credit Union to bank with. These people seriously do not care about you at all. I'm currently fighting with them about overdraft fees I received from a transaction that I reported to them as fraud! I did not authorize the transactions so of course its going to overdraft the account yet you all are still charging me an overdraft fee?!?! Like how?! Save yourself the time and go elsewhere. There are plenty of other institutions that are no longer charging fees! If you need to talk to someone on the phone be prepared to WAIT AT LEAST 30 minutes to get someone on the phone. This has been going on before the pandemic. If they treat their employees anything like their members I can see why no one wants to work for them. Don't call right before closing neither because I promise your call will mysteriously drop and when you call back you will not be able to get through because their phone lines have been shut down.....they don't care about you unless you are paying their outrageous fees!

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  Stevey Thompson
  5

  My experience with Alltru Credit Union has been first rate. Recently, I needed new checks and the clerks at the Washinton Avenue branch were very helpful. Also, the credit union has been helping me with a disputed charge on my debit card. I highly recommend this institution.

  Response from the owner

  Hi Stevey, we love to hear this! Thank you for leaving us a review. We are thrilled to hear that you have had nothing but positive experiences banking with us. Our goal is to provide personalized and friendly service to each of our members - we are so glad to hear you feel that way too. We will be sure to pass this on to the team at our Downtown branch! Thank you for your membership at Alltru. We'll see you next time!

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  Maoise Palmer
  5

  The loan process was quick and easy! It didn't take long before I received the results and was called to take the next step. Kim Geen called me to set up a time to finish the process and sign papers. She was a perfect example of professionalism and courtesy. She knew exactly what needed to be done and did it properly! I enjoyed working with Kim!

  Response from the owner

  Hi Maoise, we are extremely happy to hear that Kim Geen was able to assist you in opening your loan and that she was able to make the process enjoyable for you! We know you have many choices when it comes to lending, and we thank you for choosing Alltru. We will make sure and pass your kind words on to Kim! We appreciate you taking the time to leave us a review. Have a great day!

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  Nathan Walls
  5

  The community of employees at Alltru were very helpful and forthcoming with any information needed to help me with building my credit. They have a credit building program that I was informed of that a lot of people could use. They offer a lot of good incentives for their customers to show we care and are not just here to take you money.

  Response from the owner

  Hi Nathan, we really appreciate the 5-star review! Thank you for sharing your story. Our Credit Builder program is a one-of-a-kind product that exists to give anyone the opportunity to repair or build their credit, just as you did! We exist to save our members' time and money. We are incredibly grateful that you chose Alltru for your banking needs and we look forward to serving you for years to come. Thank you again for the review!

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  Curt Balding
  4

  Always have a friendly staff to assist in your money transactions. A woman named Lexi was also very helpful in showing me how to operate the complementary coffee/beverage machine. Many different flavors A great perk for anyone who conducts business here.

  Response from the owner

  Hi Curt, thank you for the review! We are so glad to hear that you enjoy our free coffee and beverages in the branches. We hope you enjoy all of the added perks that come with being an Alltru member. Did you know that as a Credit Union member you can tap into a network of savings with Love my Credit Union Rewards? Visit this page to learn more: https://alltrucu.org/alltru-you/membership/membership-benefits/. As always, please let us know if you have any questions! We're here to help. Have a great rest of your day!

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  Antoinette Moore
  1

  Horrible customer service & long wait times on the phone to begin with. Had 3 different instances that my payments were returned after being told I have overdraft protection. 1 of the 3 times they told me payment went through in which it was for my life insurance I learned later that was untrue. After being declined at the register countless times & embarrassed I called today & they tell me I don’t have overdraft. This is something that should’ve been told to me when I had the first returned payment instead of telling me I have it overdraft protection. My husband & I are closing our joint account & going to Navy Federal where we already have single accounts. We wanted to join a local credit union in our city unfortunately we can’t afford anymore mishaps. If you get an account with this bank take notes, get names, & watch your account because in the end it will be all the customers fault.

  Response from the owner

  Hi Antoinette, on behalf of Alltru we would like to extend a heartfelt apology for the issues that you experienced while banking with us. We pride ourselves in being transparent and open with our members at all times, and we never want you to feel as if we are hiding anything from you, especially when it comes to fees. We are very sorry that you were told that you have overdraft protection on your account when you did not. We can imagine how frustrating that must have been and will not let that happen again. As far as our customer service, we apologize for the longer than usual wait times. Like many businesses right now, our support center is understaffed and we are currently training several new team members in our call center so that we will be better equipped to serve our members and deliver better, quicker service to you. We want to learn from our mistakes and do better if you'll allow us. We value your membership, and we would hate for you to close your account due to this mistake. We sincerely hope that you will give us another chance and the opportunity to do better in the future. When your time allows, please reach out to me at [email protected] so that we can mend these issues for you right away. We look forward to hearing from you!

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  Ivory Perkins
  4

  I have never encountered a problem whenever I have had to visit the credit union. No matter which person assist me with transactions, I am treated respectfully. Without effort, employees at the credit union are extremely cordial and I appreciate that very much.

  Response from the owner

  Hi Ivory! We are delighted to hear that you always have quick, seamless visits at Alltru and that you are treated in a friendly, respectful manner. Our employees work hard to give our members a great experience and will be so happy to hear this! We value your membership with us, and look forward to your next visit. Thank you for leaving a review!

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  Marleen Anconetani
  5

  I have been a member of Alltru for 4 decades. They have consistently helped me with great regard for every purpose I was in need of during the last 4 decades. I started on N Lindbergh in the 1980s. A lady there named Mary was a super star and most of the others down thru the years I can give that same award too. I have been at the Wentzville office now since its opening and find great peace of mind banking with them.

  Response from the owner

  Marleen, we really appreciate your kind words. It warms our hearts to hear that you have peace of mind when banking at Alltru. We're grateful that you've been a member from the start, we'd like to express our gratitude for your continued membership! We look forward to your next visit, and thank you for sharing your story with the community. Have a great rest of your day!

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  Don Iverson
  5

  I've been a member of Alltru Credit Union since we moved to St Louis in 2000! I never considered any other institution for my banking needs based on my prior experience with credit unions. Visit Alltru Credit Union for all of your banking needs.

  Response from the owner

  Don, thank you for taking the time to leave us a review! It makes us so happy to hear that we are your very first choice when it comes to banking. We're always here to help you, no matter what! Thank you for your continued membership at Alltru, we look forward to your next visit. We appreciate your review!

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  Crystal Thomas
  3

  This is an alright bank I like not having to wait in long lines or have to wait a long time to be waited on if I'm next in line. But what I don't like is my money disappearing from my accounts without getting an explanation where it's going and why. It really baffles me when I ask about it and no one knows anything about it's where abouts.

  Response from the owner

  Hi Crystal, thank you for sharing this feedback with us. I am very sorry to hear that you seem to have funds leaving your account without explanation. We would like to get to the bottom of this and offer you reasoning for every transaction in which this has occurred so that you can have peace of mind knowing that your account is secure. Please reach out to me at [email protected] at your earliest convenience and we will resolve this as soon as possible. Again, we apologize that you have not received a clear explanation. This does not meet the standard of service that we hold ourselves accountable to. Thank you for letting us know and we look forward to clearing this up for you and giving you a positive member experience moving forward. Have a great rest of your day!