Bank of America (with Drive-thru ATM) N Black Horse Pike, Williamstown

Bank of America (with Drive-thru ATM) Reviews

• A

  Anthony Weaver
  5

  Went to Bank of America in Williamstown on the Blackhorse pike to open a checking account with my girlfriend and was greeted very soon after walking in. Sue was the person who helped us and she was awesome. She had a great personality, very friendly, helpful and professional. There was another employee greeting people as they came through the door and asking how she could help them. We were in the bank about 30 minutes and on our way. We had a great experience there, people were friendly and down to earth.

  Response from the owner

  Excellent! Anthony, thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^michael

• L

  LINDA wHITE
  5

  I've been a customer since 2005 and the staff has been great with assisting me over the years. The company does have some policies I don't like especially regarding cash deposits. The hours aren't really convenient with no drive thru teller just ATM but overall I'm satisfied with the services I have received.

  Response from the owner

  Hi, Linda. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Alexandra Long
  1

  The absolute worst experience. After waiting in line to speak to a teller as I explained what I was there for the teller seemed to have zero clue what I was asking . (I had spoken with a branch manager about what I was asking prior to arrival and was just repeating what I was told) after the woman rudely asked me if I even had a BOA account and I responded with of course that’s why I’m here another woman passed by to further be unhelpful told me to calm down as I again tried to explain what I was doing and told me to have a seat and wait for her to finish what she was doing before she took the time to figure out what I needed (same thing they told the woman i was waiting for ahead of me upon arrival ) so basically told me to get in line behind a woman I already waited for, for her to be helped . I left . Called another branch and they helped me instantly . I was in the other branch in and out in under 5 min . This branch just simply didn’t want to take 2 min to understand what I was asking for or want to help me . I would give 0 stars if I could .

  Response from the owner

  Hi Alexandra, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• D

  Dorena “DKofNJ” Kearney
  5

  State of Art drive 🚗 thru ATM. Setup for digital and contactless transactions. Very easy to reach from your Automobile 🚘 without doing any acrobatics🙃

  Response from the owner

  Hi, Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^sam

• N

  Nichole Prager
  1

  The teller didn’t “have patience” to handle my cash. So sorry that I bring sorted money that’s separated by amounts to be deposited. I’m sorry but isn’t that a banks job? To handle money? Terrible.

  Response from the owner

  Hi Nichole. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• J

  JEFF GREY
  1

  Terrible bank. Ridiculous policies. Unfortunately, my employer has chosen to use this bank. Each time I, or anyone else, has to make a cash deposit, the teller requires photo identification. Who do they not trust? It is CASH!! For the past several months, I have used an expired license as I do not trust them any more than they trust me. Today, for the first time, it became an issue. When I strongly objected , it was accepted. Either it was acceptable or it was not. Obviously it was or this crazy lady would not have taken it. She just wanted to be difficult like everything else related to this bank.

• M

  Mr. Lenny
  1

  I was thinking about opening up a HSA account and transferring my other hsa to here, but after reading these reviews I decided not to. They have better rates than TD, but aggravation is not worth it.

  Response from the owner

  Hello. We'd like to hear more about your concerns. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• e

  ethan lentz
  1

  Teller sent me the wrong slip then helped 2 customers in the bank before coming back to me.

• A

  Aubrey McCarty
  1

  THE ATM SUCKED UP MY CREDIT CARD AND I AM NOW BROKE