Bank of America (with Drive-thru ATM) Van Dyke Ave, Sterling Heights

Bank of America (with Drive-thru ATM) Reviews

• K

  Kathy O'Neill
  1

  Took my 92 year old dad who has Stage IV Melanoma Cancer for an appointment to withdraw his money from his "inactive" account. He had received a letter the day before from Bank of America stating that his account had been inactive and it was possible that his funds would go to the state as abandoned funds. My mother's social security check was diverted from deposit in Bank of America to Chase Bank in Sep 2021 in an effort to consolidate accounts. I guess this was not acceptable to Bank of America. We decided to withdraw my dad's $100,000 and close the account. The bank rep told us we needed to sign a form that would be submitted to the corporate office in order to reinstate his account before we could withdraw his money. This process would take five business days. I looked this up online and it should only take one business day for the account to be reinstated after a request has been made. This branch treats the elderly abhorrently and should be put out of business! My dad limped out of the bank with the aide of his walker, and it just broke my heart. Shame on these people!

  Response from the owner

  Hello Kathy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• K

  Krista Lay
  1

  So my 72 yr old mother went on Friday December 17th to withdraw from our joint account. She went to this location because the other two branch locations were closed she tried to go to. Random closures at random locations have been ongoing thing since covid. So the bank teller says she needs more than one piece of ID for a withdrawal, last time I checked when you have a huge amount of money in the bank and have your driver's license with your picture on it it should suffice. My mom even gave the amount of money that was in the account to them. She talked to a bank manager the manager said we need two more forms of ID. How does one have three pieces of ID on them especially when they're 72 years old. My mom got flustered and left without her money. Bank of America is holding our money hostage because my mom couldn't produce another form of ID. She literally has one credit card, she pays cash for everything. Her mortgage is through Bank of America along with her bank accounts. I'm working on convincing her to change over to a credit union that I belong to. If I could give zero stars I would, despicable people. Shame on trading seniors this way

  Response from the owner

  Hi Krista. We'd like to hear more about your experience with financial center so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. Thank you. ^susan

• A

  Ashley Walker
  1

  This is the worst bank of America branch I have ever been to. I tried to come in to change my last name because I got married, they told me I need an appointment. Okay whatever no big deal. Well fast forward to a week later I come in they tell me I don’t have an appointment but will “take care of me anyways.” One of the tellers even said she recognized me. Then to find out I can’t even change my name without my mother and husband there because I have them on my account. Even though they have no access to any debit/credit cards. My husband banks with Chase and they were able to add me to the account without me even present. Bank of America has just really gone down hill. They make it impossible to do anything. I will not be making another appointment- I will be switching to my husbands bank! So good job Bank of America you just lost a customer of 26 years. This is probably for the better considering all of their locations are randomly closing…. They are slowly going out of business and I can’t say I’m shocked! :)

  Response from the owner

  Hi Ashley. We’d like to keep you as a client, and we are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• B

  B Lockwood
  1

  Brutal. ATM IS BROKEN. Don’t come to this branch. The company has no intention of fixing it. If you deposit more than one check or one bill it spits it out. If you’re lucky it will be windy 👎

  Response from the owner

  Thanks for sharing this feedback about your experience. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• T

  Thomas Trudel
  1

  Closed Saturdays with only access to 1 ATM. Should invest in more since all your workers push customers to use the ATM for everything.

  Response from the owner

  Hi Thomas, we're very sorry to hear that we didn't meet your expectations during your visit and appreciate you sharing this feedback with us. You can conveniently view the most up to date operating hours and services for all Bank of America branch and ATM locations nearest you by visiting our Locations page at https://locators.bankofamerica.com. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• B

  Bradley Leyten
  1

  This branch is one of the only within 20 miles. I went inside to make a large cash deposit. The teller rather than help me with the deposit simply tells me to use the ATM. The reason I went in was to help keep the tellers employed by requiring their assistance. I know how to use the ATM, but if that's how you want it, fine I'll help a machine eliminate your job.

  Response from the owner

  We are sorry that we did not meet your expectations. We continue to educate our clients on more convenient ways to bank however your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• D

  Donald Thomas
  1

  The bank manager was literally HORRIBLE. This entire branch is HORRIBLE. I will never ever bring my business back here to these people. The new girl there was literally awful. BY FAR the worst experience I’ve ever had at a Bank of America. I closed my account immediately after my interaction with these two people in particular. The bank teller who was an elderly woman was extremely disrespectful and didn’t like to do her job. You guys need to do proper checks on your employees. Preferable ones that speak ENGLISH as their native language. Make better decisions BoA, make better decisions.

• r

  ranya najjar
  1

  I recommend Change some of the staff this branch new management so many people have issues this branch is closed and the issue covet it is a extremely a lie and excuses and most bank of America it’s closed sick issues even onlin service it’s horrible no one call back

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• D

  David Young
  1

  This ATM is down more and more. 4 times in the past 2 months I went to make a cash deposit at the ATM and it says cash deposit temporarily unavailable. This bank cares so little that they can not even empty the money out. Try to call to report it and says to call back during buisness hours. What a joke.

• S

  Shaheed Aldarraji
  5

  My favorite bank The staff and management are very good at customer service

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris