Bank of America (with Drive-thru ATM) Davidsonville Rd, Crofton

Bank of America (with Drive-thru ATM) Reviews

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  Shelley Randall
  1

  2 times in the last month both ATM's at the drive thru were "unavailable to dispense cash"

  Response from the owner

  Hi Shelley, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

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  Andu Tes
  1

  I wish I can give less than one with the attitude of the teller very disrespectful, bad attitude and word, hitting the counter and jumping from her sit for a single question I asked her. I don’t know why the branch manager is not taking any action. I saw this kind of comment from other customers too.

  Response from the owner

  Hi Andu, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Steve Merchant
  1

  The Manager Deepa is clueless. Told me that I could not obtain a POA on a IRA account. Spoke to the IRA department and they told me that of course that I could access an IRA account as a POA. Bank of America never ceases to disappoint me.

  Response from the owner

  Thanks for sharing feedback about your recent experience with Deepa so we can improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

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  Edward A.
  1

  Stay away from this place. They don't care about you. They just want your money.

  Response from the owner

  Hi Edward. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha

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  Nathan P.
  3

  I came two days ago to get a cashier's check, and the Latina that was working there was amazing. Such awesome customer service. I came this morning, she said hello and remembered me. However, the woman who helped me had a bad attitude and wasn't friendly at all. Please explain to her that on the very rare occasion that I need to visit the branch, and not bank online, I don't want to have to deal with her disgruntled attitude.

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  Jason Ford
  5

  I went to the bank yesterday without an appointment to perform a wire transfer. I didn’t realize I needed an appointment but the bank Members were incredibly helpful and took care of me . Thank you too everyone there yesterday around 2:30.

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

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  Mel H
  5

  Great customer service. Everyone was Courteous and was sure to greet me when entering. Michelle was great! She even went the extra mile to resolved all my requests in a timely manner & was excellent with follow ups.

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  Shawn Searle
  1

  If I could give it a negative score, I would! Shutting down at 1p on a Friday for a lunch break?! It must be nice! 10 of us are standing in 100° heat outside your business trying to give you OUR MONEY! Completely unacceptable!

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  Susan Pratt
  2

  I've been banking here before Bank of America bought the original bank. I always had positive experiences until recently. The bank tellers at my branch in Crofton, MD are wonderful. However, one woman in the customer service section has been rude to me in regard to several issues I have had recently because someone has been able to get my account information I have had so many debit cards it is a nightmare and she suggested that I may lose my account. Blaming a customer is not the way to fix a problem. I intend to take this further up the chain once I am able to get her name.

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  kenny brais
  1

  they are so slow and only have one teller open with several employees just walking around

  Response from the owner

  Hi Kenny. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^tasha