Bank of America (with Drive-thru ATM) Iris Ave, Moreno Valley

Bank of America (with Drive-thru ATM) Reviews

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  Lucio Murillo
  1

  I suggest people should just close their accounts at BOA. Seems like every time I come here it’s closed!?!? Yes I do go on the posted times open for business.. but sign says sorry temporarily closed. No time when they decide to open no way of getting my transaction done because I do not bank there. I simply need to deposit into someone else’s account. Cant do that online. For that amount. Today is Monday 2:00 pm. Sign says open for business Monday’s through Fridays 10:00 am to 4:00 pm. Guess they forgot it’s Monday.

  Response from the owner

  Hello Lucio. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^nicole

• R

  Rebecca Carrasco
  1

  Its Monday and they have only one cashier after it's was closed for the weekend bank of America is a Sitibank service

  Response from the owner

  Hi Rebecca. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• a

  alvaro cabrera
  1

  This bank has more greeters than tellers. Closing my account after 22 years. Not happy with their service.

  Response from the owner

  Hi, Alvaro. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook. https://www.facebook.com/BankofAmerica. ^alma

• G

  Gwynee James
  5

  I always have a great experience when I go into this bank. They are extremely helpful and greet you at the door. They make sure to answer any questions you have. Manager greeted me personally to make sure all of my needs were met. The had protective equipment to keep everyone safe.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^mark

• P

  Paul “mrindianajones” Marshall
  1

  They almost NEVER have more than one teller, sometimes two, even with long lines. Every single day. Expect to wait a minimum of 30 min to an hour at this branch. It's terrible! I went for a week Mon - Friday to cash a check between 9 and 11. Walked in door and just walked out. Finally cashed check at another branch. People in line said they had been their 30 - 40 minutes already. Get a clue!

• J

  Joe Hill
  1

  I usually don't rate places or get up tight about little things. Especially customer service reps. I understand it's a low-paying tough job but, man. The level of unprofessionalism and short-sighted planning in this branch in unbelievable. I waited an hour for a temporary card to be told they were unable to print my card. When I questioned why I was told they were too busy to perform that service. There were no signs or any type of warnings and I also got to this location 2 hours before closing. I still don't understand the concept of them being too busy to help a customer who waited because they needed to help customers who arrived later.

• C

  C Lynn Allen
  1

  Got there around 415 pm 1 teller and one person in a suit with approximately 12+ people in line, then the suit person gave their customer to the one and only teller to compete her transaction which took more than 20 minutes. Then the manager speaks about the wait and she pulled another teller to help out., so know just 2 tellers. Then tellers comes out to count money then leaves, also 2 additional persons in suits in those offices looking busy. This was the WORST day doing business in this branch. Possibly during those high business times need more tellers. Transactions was finally completed at 5:00 pm, 45 minutes is far to long just to make a deposit into a business account.

• Y

  Yesenia Martinez
  1

  Besides having slow tellers, and poor customer service they don’t open at the hour is posted. It says open at 9 am and now they will not open until 10 am.

  Response from the owner

  Hello Yesenia. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may also find financial center hours here: https://locators.bankofamerica.com/. ^mark

• M

  Mike Duong
  1

  One star for every teller they have working at the windows. Ridiculous waits every single time

  Response from the owner

  Hi Mike. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate location near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• C

  Chris Pichette
  1

  Worst bank of America when it comes to customer service. What is the point of having on average 9 people in the building and having 1 maybe 2 tellers actually working. The line on average has 20 people in it with 7 teller windows and no tellers. Even the lady who stands at the desk doesn't do anything. I literally just saw someone walk in and stand a desk for 4 minutes and wait while the lady stood at the other desk doing nothing. Laziness pure laziness. If I didnt live across the street from this place then I would gladly drive across town. I come her once a month to pull out rent because the ATMs will only give out 20's but other branches give out 50's or 100 dollar Bill's. Such a high profile area with the worst workers and set up.