Bank of America (with Drive-thru ATM) E Langsford Rd, Lee's Summit

Bank of America (with Drive-thru ATM) Reviews

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  Dave Berg
  1

  I agree with others, this has got to be the worst ran bank branch ever. Whoever manager this branch should be fired. This place is understaffed every time I visit with at least two people hiding in offices. We recently withdrew money for a trip and they shorted us $50. Called back and were told that it is under investigation. Called again were told Kia, a manager would call back. It’s almost impossible to get through when calling and we are still waiting. My advise, DON’T GO HERE.

  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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  J Dubbb
  1

  Hour and a half wait to get husbands name off account and still didn’t get finished. 1 teller working and 18 people in line. Do NOT waste your time

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. You can make an appointment to visit your nearest financial center to save on time at https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

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  Connie Jones
  1

  Worse bank ever! Customer service = poor; debit vs credit so people have insufficient funds = found to be unlawful. Just an all around awful bank.

  Response from the owner

  Hello Connie. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Stephanie Olson
  1

  Went 11:30 on a Thursday and they were CLOSED. I switched over to a different bank because this location is so horrid. Why have a physical location that's NEVER OPEN? Online Banks (Chime) are SO much more convenient since I can't even use a physical location anyhow.

  Response from the owner

  Hello Stephanie. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . This information is updated regularly. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^nicole

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  Christina cartwright
  1

  They told me I could open an account for my son, then after we got there said we could not. A few months later I had a fraudulent charge of 1300.00 and when I called to take care of it, they hung up on me after 15 mins of waiting.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  carmilla wilson
  1

  I've been trying to deposit money since after Christmas, their closed when I go to work and closed when I get off, can' deposit the money thru the ATM because its not accepting cash!!!!

  Response from the owner

  Hi Carmilla. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Darrell Osgood
  1

  Worst bank in Kansas City. Like convenience, like friendly people? Well don't go here. Can't stand coming here. My work has an account here, and I have to go to make deposits. I'd rather stab my eye out with an olive fork. I hate hate hate coming here. Don't do it. Go to central bank you'll love it there. Stay away from this horrible bank.

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  Rick Derris
  1

  If I could give negative stars for this location, I would. I had an appointment scheduled BUT WAS NEVER CALLED ABOUT A CANCELLATION. Apparently they are closed because of a Covid outbreak, and I understand that's unpredictable, BUT LET YOUR CUSTOMERS KNOW. What a joke. Whoever runs this region is a joke of a manager.

  Response from the owner

  Hi, Rick. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If we can be of any assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Rebecca Sylvester
  1

  Terrible customer service! I work part time, a few days a week, at a local business. In the mornings it’s mandatory to go and get the deposit slips from money dropped overnight. The tellers always just say it’s not ready yet and shoo me away to move on to the next person as quickly as possible like I’m not a real customer. It’s at least a 5min drive to get to the bank in the first place and then to leave empty handed most days is very frustrating. I do my personal banking at BOA as well and how I’ve been treated at this branch on several occasions has made me want to take my business elsewhere. I would never recommend this branch to anyone. Would give zero stars if possible.

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  Janni Anderson
  3

  During my visit tellers were offline and unable to process my withdrawal. Customer service, did however, redirect me to an indoor ATM..Too many steps required to get the job done. Customer Service Rep was patient, professional and helpful.