Bank of America (with Drive-thru ATM) Commercial Dr, Rosenberg

Bank of America (with Drive-thru ATM) Reviews

• A

  Amy M
  1

  Only 1 teller and at least 10 customers waiting. This is what always happens in this branch. - Thanks for your response. I read your response but it doesn't solve the issues. I always use ATM if I need less money. I had to use a branch due to ATM daily limits. You need to have more tellers for busy days such as Monday mornings or first day of a month.

  Response from the owner

  Hi Amy. We apologize for any inconvenience during this difficult time of uncertainty. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• J

  Jane Vela
  1

  Skip this bank, it’s always understaffed. Forget about same day appointments. The closest one they’ll give you is for the next day after noon. Person in front of me asked nicely to speak with a manager because the associate wasn’t helpful and they refused.

  Response from the owner

  Hi, Jane. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and also sharing another client's experience with us. Depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Mario Lopez
  1

  This bank is terrible. The people are nice but managed terribly. They need to add more people and put the drive thru back. Dumbest decision they made getting rid of it.

  Response from the owner

  Hi Mario, we value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed, please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^chris

• T

  Tây môn Long
  1

  Male Manager in front is dumb axx , racist. he don’t know anything about business , or treat customers. Seem he don’t want even be there .They should fire him and replace with someone with more knowledge and work harder .

  Response from the owner

  Hi, Tay. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph

• A

  Ashley Buchanan
  1

  This is absolutely ridiculous!! At 10am, I have to wait over 30 minutes to be serviced by the inside teller. There are 10 people in line with myself being #5. There is ONE TELLER!!! Why??? Customer service is below poor. This needs to be changed to better serve this community.

  Response from the owner

  Hi Ashley, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• H

  HalfMySize140 McCurdy
  1

  The service here is horrible. Depositing a bank issued check & told there would be a 2 business day hold but no explanation why. That was a lie. BOA emailed me that the hold was increased to 7 business days with no explanation why. The teller was rude. I will cancel my account. I was not treated with quality care & it was my 1st visit.

  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• A

  Armand
  1

  Unbelievable! No one answers the phone I have been calling since early morning. Wanted to ask questions before I open a new bank account. Forget it. They lost a customer.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• N

  Nada Ali
  5

  Hi people, I want to let you know that this is a great branch, and when you go there, just ask for Veronica, she is great in explaining. If you want to open an account or talk about an account. Totally recommended.

  Response from the owner

  Hi, Nada. Thanks for letting us know how helpful Veronica was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• N

  Nikki C
  1

  It's Friday, can we get more than 2 tellers. An open drive thru window? Come on......for the love of baby Jesus....in his gold fleece diaper! I feel like I'm at Wal-Mart!!!😭😭😭 Here a week later and there is only one teller.... 7/31 5 lanes, 1 open lane with 2 atms....

• c

  ceasar caneba
  1

  Well, the manager Julio Garza have me waited for 30 minutes and he is not even doing anything on his desk. I have tried other branch of BOA the manager/ staff are more accommodating and assist you and address your needs immediately. Dnt come here not a good branch

  Response from the owner

  Hi, Cesar. We'd like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph