Bank of America (with Drive-thru ATM) E Shea Blvd, Fountain Hills

Bank of America (with Drive-thru ATM) Reviews

• C

  Consumer Advocate ED
  5

  The staff is the very best! And now Erica is back!!! Brenda and the Manager are great! ... But, this branch needs to send out a simple email to everyone if they are going to be closed that day. Or if they opened and for some reason they have to close, send out an email to everyone that's used the branch in the last 3 or 6 months! And put on the door not just that you are closed, put the nearest locations (in all directions) to your branch that are open. They email us those silly, useless surveys.. The bank knows who we are and our email addresses. Now i don't blame the people at the branch for the emailing. They need to get with their areas supervisor to get to the company to make this happen. Remember to put on the door of the bank where the closest branch is! I had to make end of the year deposit and transfers. No one answered the phone since 12 noon, i called over 20 times this branch and the one on 90th st and Shea. No one is picking up the phone, likely because they closed before 3 pm today. So aggravated. Please, you go to that link you just gave and try to use it. The information on that LINK is useless as you don't know if they are really open or not. Then try to get them to answer the phone. Then you drive to another location and its also closed. If an emergency comes up, have the powers that be at the bank to send an email to everyone that used the branch in the last 6 months, ...immediately letting them know the branch had to close down for wherever reason. Its that simple. They can send out these surveys. The people that send out the surveys, get them to email the customers. Again, i don't blame the staff that works at they bank. B of A in general is getting worse..

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• t

  tom brown
  1

  Name Should Be Bank of China! Was yelled at for not wearing a mask and forcefully asked to leave by the whole staff.. No demand to wear a mask in the state of Arizona yet they make their own Communist rules.. Would never recommend!

  Response from the owner

  Hi, Tom. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• R

  Rob C
  4

  Brenda was great. Efficient and friendly. Her sense of urgency was high. However, I assume all of the 5 employees there could have helped her with the 7 people in line or at least greet the obliviously uneased line. BOA is always pretty solid though.

• M

  Mark Gridley
  5

  The staff at B of A treat me like family no matter how complex my problem is. A special shout out to Erica and Mrs. Scharnow

• D

  Darold Haynes
  2

  Takes a long time to get through the automated system and iy just hangs up on you over and over again. The automated system sucks

• R

  Randy Isaacson
  1

  Terribly understaffed. Waited in line 25 minutes for service.