Bank of America (with Drive-thru ATM) Mira Mesa Blvd, San Diego

Bank of America (with Drive-thru ATM) Reviews

• L

  Leslie Amaro
  1

  Every time I come in to this location I make sure I come in with patience and time, because the amount of people waiting for a teller is horrible. It is extremely frustrating. I have tried coming in at different hours of the day but the location is always busy, and with one or two tellers working at a time. The customer service is not great either. I let an elderly woman have my spot in line, because she was disabled. The greeter stated she was unable to help her to use a teller. It was not acceptable. The waiting was ridiculous as always, and this elderly lady could barely walk. I have tried using the ATM's and it always I mean ALWAYS never deposits the correct amount. I cant trust the ATM either to perform a transaction the correct way. I have to always call and dispute it over the phone. I am very unhappy with Bank of America. They have not addressed any of the issues.

  Response from the owner

  Hi Leslie, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• j

  juhi shah
  1

  Worst customer service of BOFA. This place remains busy everyday with only two teller working and the nearby branches are already closed. From my location this is the near branch and the other branches in Poway and Carmel are close so everyone comes to this branch for transaction. They really need to increase number of employees at this branch. BOFA used to be my favorite bank for banking purpose but not anymore due to less open branches and long waiting queues. There are reviews posted by other customers related to this problem still they are not increasing the number of employees. Poor customer services. Chase is providing more better service than them.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• T

  Thi Thanh Phuong Nguyen
  1

  I went there to withdraw more than $10,000. The young lady with long blond hair yelled at me "next time you withdraw more than 10,000 you have to let us know ok?". Not only that, when she asked how do I want the money, which mean the kind of bills. Because of my English, I didn't understand what she asked, she asked again with very rude voice, with more details this time and I understood, then she said " Oh my God". I can't believe they have an employee like that. I was so upset. I should have asked her name. I tried to call to complain but I couldn't reach to anyone, so I write it here. I'm considering moving my money to another bank if they don't apologize.

  Response from the owner

  Hi, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• U

  US Sandiego
  1

  Terrible bank center, One person on counter, 15 people in the line. Morning afternoon evening everyday it’s the same. Does Bank of America thinks they are so big that know one ever takes any action for this centre. It’s a slap on every customers face that everyone sees it, people talk bad about in the line and tells their staff but still no action. I am seeing it for last 1.5 yrs or so, nothing changed.

  Response from the owner

  Hi there, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• S

  S Red
  1

  Like others said, this is the worst BoA in planet earth. The agents are not amicable too because they are likely overworked. It almost looks like a badly run franchise in this location. Expect long unwanted delays if you come here

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ ines

• J

  J Bomb u dont want Me 2 go off on U
  5

  ** 2 drive up ATMs **, 2 Walk up ATMs and 1 more in the branch. No more teller assisted ATMs.

  Response from the owner

  Hi. We apologize for any inconvenience that this has caused you. We remain committed to helping you conveniently bank the way you want, when you want. We’ve learned fewer clients are using ATMs with Teller Assist and are simply refocusing our resources on the banking methods that our clients prefer and use most. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Cesar V
  1

  This bank sucks! Always long lines and one teller 2 max working. With the amount of money these banks make you would assume they could staff properly. I'm glad I don't bank with BOA but unfortunately every two weeks I come by to make deposits to some contractors I work with.

  Response from the owner

  Hi Cesar, We are sorry that we did not meet your expectations. Your feedback is very important to us and will be shared with our leadership team. ^Annette

• M

  Michelle Rains
  1

  20 plus people in line with 1 person behind the counter this place is ridiculous

  Response from the owner

  Hi Michelle, we appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Allan
  1

  Waiting time is very long, processing speed is very slow. Could not find a worse one in San Diego!

  Response from the owner

  Hi, Allan. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• L

  Long Nguyen
  1

  I feel robbed. I went to withdraw $2600 today at this place and because i did it multiple times before and always got the right amount, i was never suspicious of the tellers as they always look familiar to me, except for the teller that helped me out today. At one point when counting my money, i thought he miscounted, but trusted his counting machine when he used it again to count. I walked back to my car and about to take off, but something told me i should recount, and it was $100 short. I spent 15 mins counting over and over again, and also looked for any bill that i may have dropped in the car but that is impossible since i put all the money into the envelope before leaving the building. I went back and they recounted the teller's drawers but then said there was nothing that they can do because i left the building, that i should have counted when i was in the building. They didn't even bother checking the cameras or the teller in the case he might have pocketed the $100 bill, maybe the amount was not significant enough to cast doubts on the teller? I felt angry at myself for trusting someone so much that i forgot my own safety measures. That is a $100 lesson to learn, always count your money when you withdraw, doesn't matter how long it takes, make sure you receive the right amount while still inside the building.