Bank of America (with Drive-thru ATM) N State Rd, Coconut Creek

Bank of America (with Drive-thru ATM) Reviews

• B

  Breno Freitas
  5

  Karla is very kind and professional! Very patient! She took care of me and explained everything perfectly. She is the best! I highly recommend her!!

  Response from the owner

  Hi Breno. Thanks for letting us know how helpful Karla was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• A

  A. Wiggins
  1

  Bank is closed. The machines are not processing all data. Incoming and outgoing. I had to use 3 different machines in order to process all my cash / checks.

  Response from the owner

  Hi. We're sorry for your experience. We'll get the machine serviced as soon as possible. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• N

  Nancy G
  1

  Should deserve 0 stars! We used my card from another bank in this ATM ( we were willing to pay for the extra fee) and the card got stuck inside the ATM. We called the suggested emergency number and the live attendance apologize for the inconvenience, but he said we HAVE to cancel this card and request a duplicate one from our other bank! He said once the card is stuck inside, it won’t retrieve back and the owner has to get a new card. Never heard this before, never go back to Bank of America!

  Response from the owner

  Hi Nancy. We apologize for this experience and any inconvenience. We will be sure to escalate your concerns regarding the ATM. If you need any other help, please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Mikhael Lerer
  1

  Four counters, three people behind them. Only one accepts customers. Super slow and inefficient. I had to deposit cash. The Bank of America ATM’s are very slow as well. Takes forever to deposit cash. I don’t bank with Bank of America much but every time I do I wish I never had an account with them

  Response from the owner

  Hi Mikhael. We appreciate you coming in and apologize for any inconvenience during this difficult time of uncertainty. You may be able to save time by using an ATM. If there is something we can do for you, Bank of America would like the opportunity to help. For any account related concerns, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• J

  Joel Prado
  1

  I had a BAD experience. I went to this BoA location today and Diana was so lazy, she didn't move a finger to help with my problem, just said she couldn't do nothing and told me to call the 800 number. I'll never come back there and I'm considering to close all my accounts.

  Response from the owner

  Hi, Joel. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  Tropical Tropical
  1

  Bank of America has eliminated drive thru tellers and atm teller assist. Every time I come to this branch there are long waits in line in the lobby...even if only a couple people in line. I make deposits every week day for a business and can’t use a debit card for a sweep account. I guess it’s time to find another bank. Very disappointing. The staff are nice enough, just either understaffed or else slow.

• G

  George Hernandez
  1

  No more Teller Assist Drive Thru, very convenient customer service. It seems convenient customer service at a low cost to Bank of America has been lowered as a priority. Funny, B of A fired branch Bank tellers when they closed drive thru branch service. Then put in place teller assist as a replacement & now closed teller assist.

• J

  Jeziane Silva
  1

  For the third time, I made a deposit at the atm machine and didn’t effected, I called the costumer service and they late many days to give you answer. Very disappointed with Bank of America atm machine service.

  Response from the owner

  Hi, Jeziane. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Cleveland Bain
  2

  It’s unfortunate that BoA is offering such poor service experience to its patrons. None of the banks have drive -up tellers in the immediate area. This bank had only one teller on the 1st of the month. Extremely frustrating and long wait times .

• B

  Brian Francisco
  1

  Customers service is horable... I went in to open a saving account and a apply for a new credit card. They have me waiting for 45 minutes seatting down no one approach me to help me so I got up and left wasted my time..