Bank of America (Lobby Service Only) Evergreen Village Sq, San Jose

Bank of America (Lobby Service Only) Reviews

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  elizabeth guevara
  1

  This is the worst branch location. They’re always on a break & they only have one clerk available during the day. I don’t recommend Bofa. They are always having consistent system outages too….

  Response from the owner

  Hello Elizabeth. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Carisa Lau
  2

  I had asked to change safe deposit box two months ago. I had spoke to Vikas Sharma. Mid July I had called call center because Evergreen branch off Ruby Rd San Jose didn’t answer phone called. Lady at call center had told she would contact evergreen branch. I got no call from them. 08/04/21 Tuesday, i purposely went to that to deposit so I could asked about exchange deposit box. An employee had referred me to speak to Vikas Sharma. He said yes he have a small deposit box for me. Until I went in to asked, he said he was going to call me. I told him I had called branch he work in no one answer phone, so he said to call him directly . He gave me his business card. I called 8/5/21 want to let him know I couldn’t come in. I couldn’t even leave message. I like another appointment later today. Customers are treat like a robot because we have to talk IVR.

  Response from the owner

  Thanks for taking the time to tell us about your experience. Please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Look for the blue verified checkmark before communicating. We would like to connect to find out how we can help.

• J

  Jonathan Fleischer
  1

  Unfriendly service and now they're always closed. Really difficult to bank at a place that's unavailable.

  Response from the owner

  Hi Jonathan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Manoj Joshi
  4

  Top quality banking. Neat and organized. Can get very crowded. Not much choice for safe deposit boxes.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• T

  Trung Nguyen
  1

  It’s gone downhill, poor customer service.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Michael Nguyen
  5

  Had some trouble with my checking account and they helped me resolved the problem.Awesome!!!

• R

  Rob Garduno
  1

  Horrible service and they don’t want to help customers, Duyen is not polite with Việtnamese customers.

• J

  Jose Ruiz
  1

  Bad experience only 1 teller for 20 customer, 1 hour to get my turn

• k

  kimhoa nguyen
  5

  I dont have to wait too long.

• S

  Stephen Ho
  4

  Not bad and close to home.