Bank of America Financial Center S Orange Ave, Orlando

Bank of America Financial Center Reviews

• F

  Frank Camacaro
  5

  Reshma Kapersaud was wonderful!! I'm Frank, and I came today with Raquel to get her new Credit Card. Unfortunately at our time of arrival we didn't had all the right documents for the appointment. So she waited for us to get our stuff ready in order to start. She was a sweetheart, and made our experience smooth and without complications (Also Raquel got approved!). Again, wonderful job from Reshma!

  Response from the owner

  Hi, Frank. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^jahel

• E

  Emily W
  5

  I called Rebecca today and she was the most helpful person I've spoken to with any bank of america I've been to. She was able to answer my questions quickly and directly. She was kind and professional and I really appreciate her work. Thank you

  Response from the owner

  Hi, Emily. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• a

  alison krieg
  1

  If I could give 0 stars I would. First, there are institutional/logistical issues of BoA that I experienced. Their website has no detailed info on exactly what documents they notarize. I tried calling (local banks and 1-800) for the answer and/or to schedule an appointment and could never reach anyone. Then, there were no available appointments through online scheduling for MONTHS at any Orlando locations. Finally, had to physically go in to schedule an appointment (for a different time) and ask if they could notarize our documents. We were scheduled for an appointment and assured our documents could be notarized. When the time came for the appointment, the two women there weren’t sure if the documents could be notarized. We were upset, obviously as we took time out of our days and drove from opposite side of town, with my elderly father. Finally, met with the notary and she was blatantly rude and either playing dumb so as to not help us or is just completely inept at her job. Told us we needed a notary AND witness for each person for each document. I cannot imagine that’s true in any way. She’s a horrendous employee. And I was proven right again: Bank of America is an awful institution.

  Response from the owner

  Hi Alison. We apologize for your experience and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• L

  Laura Pereira Sanchez
  1

  Have an account debit and credit card account. On debit card have correct spelling of name on credit a different spelling tried to call customer service to make change they can’t fix customer service told me I need to go to bank location now I need to go out of my way to change this mistake that should’ve never happened. This is not the first time something like this happened thinking about staying with Navy Federal Credit Union.

  Response from the owner

  Hi Laura, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Colonel Ruckus
  1

  Just a warning to Bank of America customers. Bank of America’s associates will play with your account and make changes without your permission. If you want a more secure account I’d recommend anywhere else. The people that work here are crummy people that go out of there way to make banking a problem.

  Response from the owner

  Hi Colonel. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• k

  khalil abdullah
  5

  I love how the manager did welcome me and she was very vey friendly and professional. Cashier worker were great and professional too. Definitely great location to go. Thank you Bank of America.

  Response from the owner

  Hi, Khalil. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^alma

• S

  Sami Guindi
  5

  Valued BofA/Merrill Lynch Clients - This Bank of America/Merrill Lynch location is open and is a full service Financial Center for all financial needs and priorities. Our old Financial Center located at 390 N Orange Ave is permanently closed and has relocated here to 300 S Orange Ave. Bank of America/Merrill Lynch has parking in the building for customers on the first floor and second floor of the parking garage.

• M

  Matthew
  5

  Have been to this branch multiple times & Ms. Rivera in loans has always been accommodating and extremely helpful! Thank you for your dedication & kindness

• T

  T mcm
  1

  Worst bank lied to me about when funds would be available then placed them on hold

  Response from the owner

  Hello. In most cases, we strive to provide next business day availability for check deposits. However, when the decision to place a hold is determined at a later time, a Notice of Hold is mailed no later than the close of the business day following the business day on which the hold was placed. The notice lists the reason for the hold, the amount that’s being held, and when the funds will be available. The notice can also be viewed online under the Statements & Documents tab in "Notifications and Letters". ^izzy

• A

  Adam Spinelli
  1

  30 minute wait to cash a check with manager approval while there was no line. Trash service.