Bank of America Financial Center Walnut St, Newton

Bank of America Financial Center Reviews

• S

  Samantha Paulsen
  5

  Shanelle was amazing! She saved the day when we were stressed about closing for our new home.

  Response from the owner

  Hi, Samantha. Thanks for letting us know how helpful Shanelle was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• B

  Badea M
  1

  Lady who is manager, of cashiers , don’t know her job , insane is this place! For last couple weeks been here to get helped, I have more questions now , I will highly recommend to go to another store !

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jamie O'Connell
  1

  Horrible service, there are employees doing nothing while there's a line of people to see the cashier. This place is a circus, they should offer free peanuts to go with the theme. It's always the same; They should close this location! If you want fast service go elsewhere.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• J

  Jong Wai Tommee
  4

  I wanted a couple of rolls of dollar coins the other day. The teller was unhelpful and refused to get them for me but the manager went above and beyond for taking his time and going through the troubles to fetch the rolls from a back safe. I didn't get the manager's name but I really want to thank him for making my day.

  Response from the owner

  Hi, Jong. Thanks for choosing Bank of America and for sending us feedback about your experience. ^Joseph

• M

  Maria Jose Pellicer Viudes
  1

  When I read the opinions here I thought "It has no importance, all the BoF are the same"...but no, this is different...Go to any other one, please...

  Response from the owner

  HI Maria. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^rosie

• I

  Ilya Dreytser
  1

  Me: hi, I would like to exchange money for quarters. Teller: oh sorry, we dont have enough quarters - and the safe is locked we can't get in. Um.. you guys are a bank! That safe being able to give and receive money is literally your primary function! Imagine you went to Shaws and asked for apples and they say oh sorry, it's in the back and its locked on the weekends. Come back Monday!

• A

  Aman Omurzakov
  1

  Awful service. It will take literally 1h just to get a cashiers check. Plus the money counter showed 3 different amounts

  Response from the owner

  Hi Aman. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• B

  Bernard Awtrey
  1

  Electronically BoA is very good. But, don't try to borrow money,(unless your credit rating is very high & you don't really need to borrow it). In other words it is not a standard, friendly middle class bank.

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  Pat McCarthy
  1

  Is BOA going out of business or what? All the branches are either closed or have only 1 person working.

  Response from the owner

  Hello Pat. We apologize for the inconvenience. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^Rachel

• V

  Vaghinak Petrosyan
  1

  Horrible service, unconfident staff in Bank of America. Non professional stuff.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica