Rockland Trust Bank Austin St, Newton

Rockland Trust Bank Reviews

• F

  F. Baccari
  1

  Pandemic unemployment assistance does not exist according to Rockland trust’s Assistant manager Deborah____________ The assistant manager at the Newtonville location first name Deborah told me this evening she’s never heard of pandemic unemployment assistance and told me she thought my brother getting a deposit from the federal government was fraud, especially because my mother with the same last name was getting money also she thought we were tied up in some conspiracy to steal money I showed her the pandemic unemployment assistance PUA login online with my mothers name and my brothers name She still thought it was fraud Instead of waiting to talk to my brother she reported the money to the fraud department as fraudulent and still claimed that pandemic unemployment assistance never existed, so I got on the phone with another branch in a different city and they said no that is not right everybody knows about pandemic unemployment assistance , they took my information down and they’re working on it currently, The manager I was speaking with put up with my hostility because I was fuming and assured me he would get to the bottom of this. For the most part Rockland trust has been great to me and my family with the exception of one individual DEBORAH! The only thing I can think of is she hates Military Veterans I am a Veteran and so is my mother... Rest assured Deborah we will get to the bottom of this My brother was waiting six months for this money had his court hearing to confirm his identity And now that Money is going back to sender, Rockland trust I’m so disappointed Every other branch I walk into people are Greeted with smiles and common courtesy. You won’t get that at 40 Austin St., Newton, MA Rockland trust.

  Response from the owner

  Thank you for your feedback and I am sorry to hear about your experience. We pride ourselves on providing superior customer service. If you would like to share more details, please give us a call at 508-732-7072 and we'd be happy to discuss this further with you. I have also escalated this to the appropriate parties.

• N

  Nigel Costolloe
  5

  Remember Mayberry RFD? Leave it to Beaver? Banking with Rockland is like stepping back in time, to a warmer, friendlier America, where our neighbors worked in our local businesses and knew us by name. When I walk into my 2 Rockland branches in Brookline and Newton, the tellers greet me by name and I return the courtesy - they are charming, gracious,intelligent and consummate professionals. I have a warm professional relationship with the Brookline bank manager who goes out of his way to let his customers know that Rockland is always looking for charitable giving opportunities, and he has followed up with the introductions I have made. Kudos to Rockland Trust - they are head and shoulders above the competition and deserve every success.