Bank of America Financial Center Canoga Ave, Woodland Hills

Bank of America Financial Center Reviews

• J

  J T
  2

  Great branch for anything but teller visits. Anything outside the ATM needs will take you at least 30 minutes to process because every branch is limited to 2, maybe 3 tellers if you’re lucky. Chase is no different.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Jeff Gormley
  1

  The hours posted online are wrong. Went to this location on Canoga Ave. This dumb sign was posted at the locked doors. Notice that the current hours were modified. The lobby is supposed to be open on Saturdays, until June 27. Many other frustrated customers came and went in just the short time we were in the parking lot.

  Response from the owner

  We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cat

• S

  Sigh Willy
  1

  Long wait times, never answer a phone call. Terrible communication.. So done with B of A. Never have this with Wells Fargo Bank ever.

  Response from the owner

  Hello, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Shadow Knight
  1

  The worst, most unprofessional customer service I have ever experienced in my life by Bella. I am going to file a complaint with the bb and close my account. You treat everyone the same whether your CEO or homeless. Bella the supervisor should have never been promoted, she does not know how to deal with people.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Anastasia T
  1

  They are very slow and make you wait more than 30 min when you come right on time for your appointment. What’s the point of the appointments after all …

  Response from the owner

  Hi Anastasia, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Nestor Garcia
  1

  I try to cash mine check and they could do it. I stayed on line for a long time and cashier did not how to cash a check that it says CASH and then i waited manager to help me took for ever to get there and then he did not know how to do it ether. I wasted my Saturday. I will recommend this bank. Hire people that knows how to do their job.

  Response from the owner

  Hello Nestor. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you ever need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^rosie

• P

  Piya
  1

  They have really long lines at this location and the managerial staff is very dismissive to customer complaints. Their ATM machines are always getting stuck in the middle of a transaction and then it terminates your transaction out of the blue. They have 3 ( ATM ) machines and the one closest to the entrance door terminates your transaction without a reason and then swallows up the debit card. Hopefully the corporate will read this review and give coaching to the managerial staff to run the branch keeping customer service as a primary goal. I have done my part in letting the corporate know of the malfunctioning ATM and the sub par managerial staff service at this location and I should not as a customer have to chase the social media via Facebook or Twitter for action on improvements as suggested by the posted response to my review.

  Response from the owner

  Hi Piya. We appreciate that you took the time to tell us this, even though you were disappointed with our ATM services. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^ines

• k

  k z
  1

  I try to avoid this particular branch mainly because of their very bad customer service. Every time I went there I had a bad experience. Most recently I went to the ATM at this location to withdraw some money and then I went inside and asked the bank teller named "Shiva" for "two" white envelopes and she responded by why I needed the envelopes for, which I told her to put my money in them, then she said she could give me one envelope which has the BOA logo on it, which I told her that I'd rather have two of the white envelopes, then she just grabbed "one" envelope with the tip of her fingernails and literally tossed it into the deal trey and then gave me a very weird look! All this attitude just for an envelope! I do not recommend this place for anything!

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  patricia becerra
  1

  I had an appointment at this location and the business banker Umar Khumar did not help us adding signers on a business account even though we had all the documents, very bad service. I won’t come back to this location

  Response from the owner

  Hi Patricia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• R

  Rosanna Wyatt
  5

  Umar helped us set up a joint account and he was amazing. He made everything so easy, got everything done without any issues and was so kind and welcoming. I've never gotten such good treatment at a bank. Truly stellar customer service, my husband and I both appreciated his friendly assistance and genuinely enjoyed the interaction. It made me happy to give my business to Bank of America. Thank you Umar!!