Bank of America Financial Center Ming Ave, Bakersfield

Bank of America Financial Center Reviews

• L

  Lilly Quintero-Maxwell
  5

  I had a great experience yesterday, Stephanie greeted me the minute I stepped in, and stayed in communication with me about my appointment. Although I waited over 30 minutes, I appreciated that she took the initiative to help me. The process was smooth and her personality was professional and upbeat. Thanks Stephanie E!

  Response from the owner

  Hi, Lilly. Thanks for letting us know how helpful Stephanie was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• G

  Glenda Alonzo
  5

  The wait is about 1 hour. You have to stand outside in the heat. There is a separate line for ATM. Bring your mask, umbrella and chair. All the other BofA banks are closed. The staff is friendly and they even brought us water. Be patient, smile, and bring your husband to talk. He went and got me Pupusas and we finally made it inside the Bank. Be positive, life is good.

• J

  Juan O
  5

  Guadalupe Serrata is an outstanding employee! He delivered world class service to me over the phone and made me realize why I’ve been loyal to the bank for 30 plus years. Bank of America’s company culture always seems to exceed my expectations. They listen, they’re trustworthy and most of all find solutions for any obstacle you’re facing. I love this bank. Thank you Bank of America.

  Response from the owner

  Hi, Juan. Thanks for letting us know how helpful Guadalupe was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• A

  Ajit Singh
  4

  Happy 😊 with customer service But long wait for ….. Jesse help us Good job jesse Friendly Nature 👍

  Response from the owner

  Hi, Ajit. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• l

  luke maupin (luke skywalker)
  1

  Horriable wait time only ever has one or 2 bank tellers open.

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• R

  Rachel Magallon
  1

  Terrible service the manger was rude staff was okay waited for 2 hours and didn’t staff couldn’t help me and gave me wrong information

  Response from the owner

  Hi Rachel, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nisha Sharma
  5

  I love Bank of America. Fernando Gonzalez is the best relationship banker. The way he deals with his customers is superb. He is very helpful and friendly. We recommend Bank of America to all for their best services and special thanks to Fernando Gonzalez. If it possible I want to give more than 5 stars

  Response from the owner

  Thanks for letting us know how helpful Fernando was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• K

  King Kern
  5

  I have been a customer for over 30 years, I go there almost every week. They offer convenient locations and have superior customer service. The Staff is always friendly and helpful at this specific location. I’d like to give a special shoutout to Lupe Serrata for giving me a thorough walk through of the mobile app and helping me finally realize how fast and safe it is. Thank you sir! This is going to save me a lot of trips to the bank. I highly recommend BofA to anyone.

  Response from the owner

  Hi. Thanks for letting us know how helpful Lupe was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• R

  Rian Marie
  1

  I went to this BOfA to use the ATM. The employee working named Daisy came out, made her way infront of me very rudely to use the atm before me, even though there is a long line. Then has the audacity to tell me I’m not standing in line and I need to go else where. I asked for her name and she hid her name tag. So I called to complain and she answered the phone asking what I wanted. I asked to speak to her boss and she would not answer me just kept rudely asking me what I want. She needs to be fired in my opinion. I have done many business transactions with this location and I always get bad attitude from the same person. Why I have no idea. I usually deal with Daniel who is phenomenal with everyone I’ve seen him help.

  Response from the owner

  Hello Rian, We are sorry to hear this. We appreciate that you took the time to tell us this, even though you were disappointed. We'll certainly be sharing this with the local leadership team. ^phil

• I

  Infinite Vitality
  1

  Thought it was pretty rude to have an employee come up to me and ask how much I had in my bank account. Pretty common question to ask, I guess. Felt embarrassed that I had to answer that question. I couldn't get out of there fast enough. Probably won't return to this location. I can't even say I'm rich in happiness. Thank you for reminding me how bad life really is.

  Response from the owner

  Hello. We value your business and we are sorry to hear about your recent experience. Thank you for bringing this to our attention. We’ve noted your feedback and we'll share this with the leadership team. ^mark