Bank of America Financial Center Higuera St, San Luis Obispo

Bank of America Financial Center Reviews

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  Stephen Freyaldenhoven
  1

  Plan to wait in line at least 45 min no matter when you go there. 4 windows but only 2 tellers. And the guy on the right has been staring at his computer now for 15 min, so actually one one teller working. The line has been out the door the entire lunch hour. ABSOLUTELY THE WORST

  Response from the owner

  Hi, Stephen. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Meredith Northup
  5

  The woman that helped me set up a complicated bank account put all of her effort and resources into it, and really made it a great process. I was worried going in that it would be the opposite experience based on other reviews. She spent all the time that I needed to get it done right. She was nice, informed and used all of her resources. Also, the line on a Saturday morning had at max 5 people in it, and most of the time it didn't have anyone in line. I was there for over 2 hours, so I saw a decent amount of traffic. I'm sure during normal rush times it's a different experience, but just know that it is not ALWAYS a long wait line.

  Response from the owner

  Hello Meredith. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^tasha

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  Ann Thurston
  1

  A customer can't speak to an employee other than a teller without an appointment which you have to make online. The tellers can't answer most of my questions. This is ridiculous. Many of the cubicles in which these employees sit are EMPTY; the bank should hire someone to be available for customers' questions! Also most of the employees don't look happy to be there. I can't wait for my loan to be paid off (3 more years) so I can go with a bank that is customer friendly.

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  Michele Duff
  1

  My husband and I have been customers for over 32years. He recently passed away, so Bank Of America locked me out of the one account my name was not on. It’s been 3 months and I still can’t get access to this account even though I’ve provided them with the proper paperwork. 3 months !! It’s outrageous and unlawful.

  Response from the owner

  Hello Michele. We're sorry for your loss and offer our deepest condolences to you and your family. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^mark

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  William Gardner
  5

  I'm sorry to see so many of the old branches closing over the past decade. It's nice to know you can still go in and speak to a bank teller at this San Luis Obispo location.

  Response from the owner

  Hi William. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. Have a wonderful day. ^susan

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  Cyplushy
  4

  Nothing wrong here but I do admit the 4 stars are only because the bank hours don't work with my schedule and there is no outside ATM like in other banks. Would give them 5 stars if they offered Saturday hours or at least have an atm outside of the building for customers that cannot make it before the 4pm closing time.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. Also, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• B

  Bern Singsen
  1

  Overall, terrible service; never answer the phone, impossibly long lines for 1-2 tellers, while other employees sit around. Nobody jumps in to improve customer experience. One friend dropped BofA due to bank's poor behavior.

  Response from the owner

  Hi Bern. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Sequoia Clark
  1

  Abyssal wait times if you ever have to actually see a teller and not use the ATM; 30+ minute wait every time, business hours are a joke. Between this and branch closures, the writing is on the wall, BOFA is letting this market rot on the vine.

  Response from the owner

  Hi. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  SweetBoogieVelvet
  5

  Jaqueline earned the 5 stars today. This institution earned 0. Jaqueline Delgado is a good example of what we are capable of when we dont do our jobs out of obligation but for love. The other 3 bank of America employees should be disgusted and ashamed of themselves. Jaqueline was aware and recognized that someone in her path very clearly and desperately needed help she stood and delivered. Thank you Jacky and yes, western union was able to get me the balance out of my account. Jaqueline should drop bank of America like the hot wet bag of garbage that it is! Jaqueline Delgado has bigger and better things awaiting her in her life than Bank of (not so) America!!

  Response from the owner

  Hello. Thanks for letting us know how helpful Jaqueline was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We’ll certainly be sharing your feedback with our leadership team. Your further feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Shadoe Valenzuela
  1

  Terrible service, no one ever answers, and the wait is always so ridiculous. All around awful. Leaving this bank!

  Response from the owner

  Hi there, we're very sorry to hear of this and appreciate you taking the time to share your feedback with us. We would like the opportunity to further connect and learn more about how we might be able to assist with addressing your concerns. If possible, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt