Bank of America Financial Center S Broadway, Santa Maria

Bank of America Financial Center Reviews

• V

  Victoria “Vicky” Ruiz
  1

  Went in for some coins and obviously the side conversations are more important than the service to the client. Teller printed receipt twice and then stood to the side of the other teller to get change and continued conversation like if there wasn't a line of clients needing to get helped. And just to top it off I get called another name, doesn't your screen tell you who I am when I punch my code from inserting my card. Every time I go inside it makes me want to change banks even more.

  Response from the owner

  Hi, Victoria. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• J

  Juan R
  1

  This is been my bank for over 40 years, lately or at least last year they have provided me with very bad service. The lines are long and the waiting, only a few people working inside makes your trips to the bank very unpleasant. Just like others considering moving to another bank will be the best option, this bank for what I have seen they are not been very careful in following safety instruction with the virus. I would like to see this bank to turn around and reorganize and provide professional service to their clients but is not happening. At this time I do not recommend their services.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. We are also doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• J

  Janae Kazanjian
  1

  One person working and LONG line. Needed to cash a check. They didn’t dare ask why I don’t bank with them! Not sure how they stay open!!

  Response from the owner

  Hi Janae. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ ines

• A

  Anthony Clayton
  1

  Now this Branch is closed in the middle of the week in the middle of thier posted hours.. BofA, this is an outrage. I have tolerated this branches nonsense for 6 years, I'm closing my accounts and going back to just using Navy Federal again. You guys need to give this branch manager better support and if you are then I of need to replace them for all our sakes. Horrible branch ! Update, Iast review. I'm the Owner of a number of Businses to include minority interest in other projects. I want to speak directly to the CEO of BofA. (Brian Moynihan: 1.5 Million a year plus 24 Million in stock grants = 24.5 Million in 2020 tital salary! ) We pay you that. Do you care about us (your customers)? Here in small town Santa Maria or is our market to small and off yout bottom line radar? If it is then please just close the two branches before we all leave and your forced to close from loss of customers and poor reviews. It is starting to hurt your brand country wide because of social media. Or you can come down here yourself and fix it! It's your job . Do your job. Please.

  Response from the owner

  Hi Anthony, I'm sorry your experience with our financial center wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• D

  Dalila Chavez
  1

  Long line and only one teller not coo BoA

  Response from the owner

  Hi Dalila. We understand your frustration. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• j

  jessica robles
  1

  Worst wait ever line does not advance they should have more people working here.

  Response from the owner

  Hi, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam

• R

  Raquel Aguiniga
  5

  On March 13th, I was hesitant about going into this B of A branch after reading the reviews. I was pleasantly surprised! The staff was so helpful. Ms. Pacheco answered all of my questions to my satisfaction. I was in and out the door within 15 min. Thank you B of A for your excellent customer service!

• D

  David Perez
  1

  Well I am not from thIs area I am from L.A and BoFA has always treated me well. I have wanted to deposit money here but after reading the reviews im skeptical and honestly shocked how BoFA treats its customers here. Will be avoiding BoFA herenand instead taking my money to BoFA in L.A where they have a great history with me and its customers. Weird how its played differently here...best of luck to everyone!

• I

  Ivan A
  5

  My experience was the amazing to say the least . I went in two min before they closed today and I was helped by Liz Torres to set up new my bank account . Let me tell you Liz Torres has world class customer service . Liz was very nice and patient and explained everything for my at the fullest very professional thank you very much for all your help

• R

  Renè Gutierrez
  1

  Horrible experience. 50 minutes to get a cashier check. 6 tellers, all but 1 teller left and went in back. Bank manager, I assume, dressed like she was wearing a shirt 4 sizes too small. Dress more appropriate, and get more tellers working!