Bank of America Financial Center Dupont Cir, Washington

Bank of America Financial Center Reviews

• I

  Iss M
  1

  It takes at least an hour for something to get done at this location. Staff are in the lobby chatting but you still have to wait for the ONE teller they have available. Will not visit again 👎🏽

  Response from the owner

  Hi Iss, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Leo Slater
  2

  Lots of staff, few customers. Had to argue with staff about whether they would issue me cashiers checks. I have an account. Actively misunderstanding me. Telling me i should go elsewhere even though this is a free service to me here. Clerk seemed to have difficulty reading. Previously, this has been a great branch, but today I see and feel why others don't want to do business here.

  Response from the owner

  Hello Leo. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• K

  K E Hunter
  1

  As a general contractor, I have clients from all economic levels and status. One client wrote me a check for services above 3k, it took 40minutes to cash the check and as a result my time, which is equal to $225.00 an hour was wasted. I once banked with BoA in the past, and the inconveniences of the past are still prevalent. Never ask me to open another account, just cash the check. Kevin Hunter Owner KCPI Construction

  Response from the owner

  Hi. We understand your frustration and know your time is valuable. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• 王

  王晉
  5

  The teller concern about you and give you advice although none is correct. Also, the teller is so kind that they will look at you while you are typing the password on ATM in order to worry about you would have mistake on wrong password.Thanks a lot.

  Response from the owner

  Hello. Thanks for choosing Bank of America and for sending us feedback about your experience. If you have a Bank of America question or concern, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• R

  Rizwan Haroon
  5

  Dinesh! It has always been a pleasure meeting you. When I entered the branch today and I heard your voice, I thought that my half work has already been. Thanks. Stay blessed.

  Response from the owner

  Hello Rizwan. Thanks for letting us know how helpful Dinesh was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• T

  Tensay Kelile
  1

  It is poor service and sluggish. They don't care for your line , they brought and put other customers infront of you .

  Response from the owner

  Hi Tensay, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  David Gershman
  1

  Check the other ratings. Staff here couldn’t be in a worse mood if they tried to be. Unhelpful, unpleasant.

  Response from the owner

  Hello David. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• L

  Lina Shaker
  1

  Incredibly slow service. My online banking isnt working and it should only take a maxium of 20 minutes to fix however i ended up waiting an hour then getting up and leaving because the service is incredibly slow and lazy. The people I entcountered working with seem nice but the service was terrible. Usually boa service is something I pride myself on but not recently. Just terrible.

  Response from the owner

  Hi Lina. Thanks for the feedback. We're sorry to hear this and Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha

• M

  Madina Narzieva
  1

  I would give a ZERO STAR to this bank. You just lost a customer of many years. I will be closing my accounts. I stopped by today to notarize a document. I was sent here by location on Wisconsin...Lady at the front told me they cant do it because I came 30 minutes before closing time. I tried to explain my situation but she didn’t even take it in to consideration. Horrible horrible customer service...

  Response from the owner

  Hi Madina. This is not the feeling we want you to have after visiting one of our locations and we will be sharing your feedback. We’d like to keep you as a client. If there is anything we can help with. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• M

  Mary C.
  1

  We came in to deposit a check. Twenty minutes and four service representatives later, we found out we couldn't deposit it immediately and had to wait for several days. We spent most of that twenty minutes waiting for all the various representatives to run around like chickens with their heads cut off. Also, there's no hand sanitizer anywhere and the bank is very overcrowded given the current pandemic and social distancing procedures. If I could give a negative review I would.

  Response from the owner

  Hi Mary. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines