Bank of America Financial Center Golden Rd, Tyler

Bank of America Financial Center Reviews

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  CumorahTa'asi Gasu
  5

  I just had the best phone call with an associate on the customer service line close to this area. She stated she was in Marshall, Texas and the line disconnected while we were talking about life. Honestly, such a sweet human being and I couldn’t get a hold of her again so I just wanted to say, if you are out there girl, thank you for making my day! You were so sweet & I wish you and your little family the best on your move to Dallas! I wish I remembered your name! Thank you again for helping me out!! Xoxo!

  Response from the owner

  Hello. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^jazmin

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  Treelluminati Arborists LLC
  5

  I moved here from Dallas and honestly believe this is the best Bank of America location I've ever been to. The manager Eric here always gets things done and is pleasant to deal with. It's clean and well operated. Always a great banking experience.

  Response from the owner

  Hello. Thanks for letting us know how helpful Eric was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^izzy

• S

  Stephen Tran
  1

  I made an appointment to open an account, and I went in before the time of the appointment. No one was available to greet me or check me in to my appointment at the door, counter, or in the lobby, so I waited in the lobby. While I was waiting in the lobby, my appointment was cancelled via email likely because no one checked me in. I waited another 30 minutes, and still, no one was available to respond to my questions or concerns. This place is horrible and has zero customer service. DO NOT GO HERE IF YOU NEED ANYTHING AT ALL!

  Response from the owner

  Hi Stephen. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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  Toni Aguilar
  1

  Bank hours are completely ridiculous for being in a town this size. 9-4 do not work for people with jobs.

  Response from the owner

  Hi, Toni. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. Here is a link that can help you quickly find alternate locations and hours: https://locators.bankofamerica.com/ . ^alma

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  Carl Amick
  5

  I always get good service at this branch. The staff is very attentive and helpful.

  Response from the owner

  Hello Carl. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^mark

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  Chelsea Foster
  2

  Just a note to the gentleman was dressed like a manager today (khaki sport coat, Jan. 22nd) and said "these people wait to come in 10 minutes to close", some of us work an hour away and need to make a deposit for said job and this is the closest branch available. Not everyone can get here when you feel like being professional and courteous. In the future, perhaps the gentleman should keep his opinions to himself while on the lobby floor walking past a line of customers. To the ladies working here: keep it up, I'm so sorry you have to deal with that tool on a daily basis. You women are the true rock stars. Thank you.

  Response from the owner

  Hi Chelsea. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• A

  Anna Collins
  1

  Bank of America is the WORST bank I have ever dealt with! My husband and I have had an acct with them for over a year and it’s been the WORST experience. We are closing our account today!

  Response from the owner

  Hi Anna. We’d like to keep you as a client, and would like a chance to connect with you one-on-one to learn more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• V

  Valentine Wai
  5

  There is absolutely great improvement with the service, I went in braced for disappointment based on the reviews, let's just say I was disappointed, I couldn't have asked for a better service, the guy that helped me name is Paul if I'm not mistaken, but his office is on the first stall on the right. He was very patient and treated me with respect, I loved it.

  Response from the owner

  Hi Valentine. We're happy to hear that your recent financial center experience was seamless. Thank you for the review. Thanks also for letting us know how helpful Paul was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

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  Travelerfromtexas
  1

  Tellers are friendly but this location is chronically SEVERELY understaffed, both inside and at the drive-thru. I’ve endured excessive wait times for many years. One day after a particularly long wait of 45 minutes (no, I’m NOT exaggerating). I called and asked to speak with a manager to make a simple suggestion. She basically told me I should have came inside instead and was very rude. Let me point out a fact here too - there is an elevated concrete curb when you are in the commercial lane which prevents you from being able to leave the lane once you are in line unless you are willing to damage your vehicle. Obviously management leaves much to be desired here. Go elsewhere!! I have a personal account at Chase that I am extremely happy with. I highly recommend Chase, or any other bank other than this one!

• M

  Maran Adego
  1

  What a waste of a brick and mortar location! They close so early! Would it hurt them to close an hour and a half later Monday through Thursday with only 2 or 3 of staff? We, your customers, work! What percentage of your working customers can get to your location before 4? Also, when they're open only the tellers are tending to customers. Management is gossiping away in their cubicles acting like they don't see us. If you're not into customer service do us all a favor and quit please, let someone who wants to help us fill your spot! 🤬 Bank of America use your cameras and watch how they're not interested in helping us get our banking done. You're paying them anyway, pressure them to actually work please.