Bank of America Financial Center Reseda Blvd, Northridge

Bank of America Financial Center Reviews

• J

  John D
  5

  This is a nice branch. They close at 4pm and are not open on Saturday. This is typical of Bank of America locations everywhere. Alex who works with Merrill Edge is awesome. He is very professional and helpful. He helped me get set up with a brokerage account. He also helped me mom with her brokerage account. This location never has lines inside and has a great staff. This is one of the best branches I have been to.

  Response from the owner

  Hi John. Thanks for letting us know how helpful Alex was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• B

  Brianna Wright
  1

  Zero recommendations here. The manager Jason Nunez has absolutely no personal customer service skills. I received some information from my account about a check that was not valid and made documentation on that when it happened and they thanked me on the phone for being a loyal customer. I visited this branch when I faced an unexpected closure on my account and while Mr. Nunez was talking at me, he was talking to his computer screen. I was going through something and I asked him to look at my face while talking to me. He advised me that they cannot do anything for me at the branch and I need to wait on hold for corporate on the phone. Basically made me feel like I was in the wrong for something I couldn't control and in a dire time of funds being stripped from my use. If you don't mind, your savings and or checking account being closed on a whim without any consolidation from your bank, then by all means Jason's your man and Bank of America is your bank.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• D

  Daniel Lu
  5

  Opened my first checking and savings account here. Needless to say, process went smoothly and I enjoyed the less of an hour with my teller, Stephanie. She is very nice and funny, and made sure to answer any of my questions or concerns. I don't know what these are the people are tripping on, but I don't think this branch deserves a 2.8 stars. I've seen way worst bank branches.

• M

  Mark Llewellyn
  5

  Cleaning up a relatives estate that was left in a mess. Came in to close some accounts and expected a terrible time. Alex Jimenez helped me. He is very professional and was very friendly. A smart guy! He is a asset to Bank of America! Thank You!!

  Response from the owner

  Hello Mark. Thanks for letting us know how helpful Alex Jimenez was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie

• R

  Rayed Omar
  5

  The customer service executive named Marian, is absolutely brilliant. She knows what a bank customer wants and ofcourse knows how to ease up the work. Went there with hundreds of issues, she listened one by one and solved. Amazing service. Had a big issue with a closed account, she solved it by herslef in the next morning without any reminders from me. Just amazing!

• L

  Lady Plantagenet
  4

  They did a great job protecting my identity and my account a while back, so props to B of A. This branch is very pleasant, and I always get good service when I actually need to go inside.

• G

  Ghost Rider
  5

  Safe, convenient location. Atm is safe to use even at night. We used it late at night many times. Police station is just down the street (east).

• M

  Montana Pham
  5

  A very small branch, and still handed all my requests very timely and easily.

• M

  Mike KHANDADASH
  1

  The customer service is zero I asked them to give me the break down of my deposit and they refused

• G

  Gary Gill
  1

  Most of BOA branches closed and wait is Almost 1-2 hrs