Bank of America Financial Center Sunrise Hwy, Bay Shore

Bank of America Financial Center Reviews

• D

  Demishia Ocasio
  1

  This is the most unprofessional bank I have ever been to in my life. No one greeted us, ok no problem I know it can get busy. No one came up so my husband went to the teller. We made an appt for 3:30pm. My husband waited online to request assistance. The teller said she would tell the Notary. I go back to the teller after waiting and then the teller says you have a notary waiting for you. We sit down and in less than a minute she says with an attitude how many documents is it. She was like well I’m with another customer so I’ll come back later. Ok so let me get this right? My husband just saw you when he went to the teller counting money with a manager. So do you have another customer or just trying to hurry up and get out of work? Also if you were with a customer are you saying the bank doubled book? We make an appointment and we wait over 15 minutes and then she says you just got here and she has to go within a minute. Bank of America has to do better. I know times are hard hiring quality staff but they are a representative of your business and tarnishing it.

  Response from the owner

  Hi, Demishia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Anne PierreJoseph
  1

  This breach is the worst when I mean the worst the worst I wish I didn’t have to give that 1star I would never come back to this branche they treat you like dirt under their shoes the female manager is worst the only nice person that’s was trying to help me was Katia I believe she’s haitian she was the only human being in there after that all of them are very nasty and rude

  Response from the owner

  Hi Anne. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  Corinne Rommeney
  1

  Poor service. I was the third person on the line at this location and the bank teller just kept talking with the first person that was at the window. I was online for about 5 minutes before the first person left. The second person went up and the bank teller and that person were talking like they were old buddies. When I go to a bank and know that there are people behind me I try to make it as quick as possible. I had to walk out because I was waiting for over 20 minutes just to get to the teller. That is 20 minutes of my 45 minute lunch break. Please when you are a new branch right off of a busy road please make it as quick as possible. Will not be coming back here again.

• j

  joann Henry
  5

  They very nice there, I love going there Everyone is so helpful n friendly.

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^tiffany

• J

  Joseph Riccio
  1

  This is seriously the slowest bank; 1 teller and god forbid someone needs to do something complicated you’re here for 45min

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• D

  Durga Prasad Mukkamala
  5

  Nice staff with super fast service

  Response from the owner

  Hello Durga. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^Rachel