Bank of America Financial Center Elmira Rd, Vacaville

Bank of America Financial Center Reviews

• F

  FISHMOM
  3

  THEY'RE ALWAYS NICE, BUT WHEN BUSY, THEY NEVER HAVE ENOUGH TELLERS. SOMETIMES THEY HAVE 1 OR 2 PEOPLE WORKING THE BACK FOR OPENING ACCOUNTS AND APPOINTMENTS, BUT CAN BE TOO LONG OF A WAIT, SO TRY TO CHECK HOW BUSY THEY ARE BEFORE YOU GO ON THE INTERNET. ESPECIALLY IF YOU DON'T WANT TO WAIT FOR A LONG TIME.

  Response from the owner

  Hi Fishmom. We know your time is valuable and apologize for the extended wait time. We’ll certainly be sharing your feedback with our leadership team, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Sharleen Johnston
  1

  The WORST CUSTOMER SERVICE!!! HORRIBLE! I was only one waiting. I stood there 5 mins watching 2 tellers help one person. The 3rd teller never attempted to smile. The only thing she did say was We will be withYou shortly.She said it two timesBecause I was getting impatient.I decided to leaveWithout being helped. I will never go there againRude!

  Response from the owner

  Hi Sharleen. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• R

  Renée Cornell
  1

  If I could give them 0 stars, I would. They had one teller working and there were over 10 people in line. The wait was more than a hour just to simply cash a check. As the largest bank in the US, they should never have branches that operate as poorly as this one. It’s a huge disgrace to the banks name and reputation.

  Response from the owner

  Hello Renée. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• I

  Ikhbayar Baatar
  5

  I had a very important wire and no time to make an appointment. Anyway the lady understood my situation and helped me right away. Thank you

  Response from the owner

  Hi Ikhbayar. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^ines

• A

  Angelia Thomas
  1

  Horrible for never being open for elderly people who live in the area and depend on this bank. They now have to go 4 miles down the street, which is a bigger bank with more people in line. Making it hard for them to stand and wait to be serviced. N of a really needs to figure something out.

• J

  Jennifer
  1

  Went in for an appointment to change my last name. I brought all the documents they told me to. Got my card in the mail and it still had my maiden last name on it, so I called to see if they could fix the mistake THEY made and was told I had to come in again. Absolutely ridiculous.

  Response from the owner

  We're sorry for the experience. We also appreciate that you took the time to tell us this, even though you were disappointed with our name change service request. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jan

• S

  Scott Roozen
  1

  Tried to get through to an actual person for over a half hour. Complete nonsense. Automated phone system says everyone is busy, whatever.. Bank of America soils the name America. Should be Bank of we don’t care enough about our customers to answer our calls.

• M

  Marcus Wion
  1

  Always a hassle trying to pay anything at this Branch. If in Vacaville the downtown branch is 1000x better.

  Response from the owner

  Hi Marcus, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nathan
  1

  I had 2 checks to cash from BofA. I stood in line for 20 min. with only 4 people in line. Got up to the teller only to be told they charge $8 per check to cash checks from their bank. Bunch of thieving crooks!!

• o

  oscar hj
  5

  Nice clean environment and very helpful staff 💘🤍❤️🧡💛🖤🤎💜💙💚🔥💥💯XO

  Response from the owner

  Hi Oscar, Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^sam