Bank of America Financial Center Foothills Blvd, Roseville

Bank of America Financial Center Reviews

• L

  Lizzy Heberling
  1

  I came here to get a house for a deposit on a house. Next thing I know we were talking to a mortgage person. We already had a perfectly fine mortgage company already working with us. We PROMISED us the close date would remain the same and we would get a lower rate. We left the other mortgage company. As soon as we di that. BOA told us there was no way they would actually close on time. Left them immediately. Luckily our original mortgage people took us back and we closed on time. BoA almost cost me my house.

  Response from the owner

  Hi Lizzy. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• W

  Wesley
  1

  Had to come here to cash a check on my lunch break, which happened to coincide with all of their teller's lunch breaks. Ended up waiting more than thirty minutes in line while one (slow) teller struggled to cut the line down which had extended to the entrance. The manager was more concerned with working reception and talking with a mother and son about opening a student checking account than she was with running a second teller's booth. Several people left the line frustrated and returned to their cars.

  Response from the owner

  Hi, Wesley. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• W

  Wyatt Coats
  5

  Michael was extremely helpful setting up my appointment and explained all my options clearly and effectively. In my brief time in the building he was extremely helpful and polite to everyone and handled a high stress situation very well.

  Response from the owner

  Hello Wyatt. Thanks for letting us know how helpful Michael was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• B

  Breea Druck
  1

  I’m not sure what it is with this bank but not one of their service centers is ever staffed properly, even due to Covid, I should not have to wait 15 minutes to drop posit something. +80% of the time half of their branches are closed and you don’t know until you pull up. This bank needs to get it together

  Response from the owner

  Hi Breea. I'm very sorry to hear this. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• G

  Guowei Li
  1

  Bank Of America branches are turning to DMV, endless long line waiting.... don't blame COVID, I don't see Wells Fargo and Chase like this.

  Response from the owner

  Hi Guowei, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  S-V
  1

  Not one day I walked in here and got some real help. Most of Bank of America locations are garbage now. Except the one on auburn blvd. if your a business go there and you’ll know what I mean. They are amazing there! This girl is always miserable. Not one time I walked in here and she’s happy. She has not once answered any questions I have. Always redirect me somewhere else.

• r

  r k
  1

  I'd give a "zero" review if at could. They refused to cash a check written from their bank- because I don't have an account there. Asked for a manager, she let me wait 15 minutes without even acknowledgeing my existence before she grabbed her keys and simply left... This is WHY I don't have an account ant BofA.

• R

  Randy Mumford
  1

  Tracy was very short and rude. She was charging for cashier's check which was never a thing and was very dismissive rushing me not listening to what I actually needed put on my check,very very rude

• D

  Dmitrii Meshcheriakov
  1

  the specialist just did not want to help me and said call this number. although there were no clients besides me

  Response from the owner

  Hi Dmitrii, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• R

  RONALD DAVIS
  4

  Location convenient and open at 9 a.m.