Avondale Reserve Apartment Homes Northern Ave, Avondale Estates

Avondale Reserve Apartment Homes Reviews

• C

  Cheers to Blexcellence
  2

  this place is dirty, they don't care. its garbage on the floor every morning. I tell the leasing office and they dont care. when I moved in I had roach problems, once again the leasing office dont care. The HVAC in this place is horrible, I have my air on all day to come home to be hot

  Response from the owner

  Cheers, It's always disappointing to see that we missed the mark on the high quality standards we've set. It's difficult to respond to the specific needs of a reviewer who masks their identity. We'd like to help if you would reach out to the office. If you decide to reach out by email, you can reach us at [email protected], just be sure to include your apartment number and the name of the person on the lease. Thank you for taking the time to leave a comment.

• A

  Amaree Austin
  1

  I am not from Atlanta but in search of apartments. I Called 2 days prior to attempt to schedule a tour. No one has answered or called back. I arrived just to attempt to drive by and get scheduled. There was a sign on the door that said you must call to have questions answered and to schedule appointments. Called again, no answer. Knocked just for times sake, someone came to the window and watched me walk back to the car with any explanation or help. Maintenance arrived as we were leaving and went in to check, we were told we need to wait 30 minutes to be seen after waiting for about 20.HORRIBLE Customer service.

  Response from the owner

  Amaree, could you please send your contact information to me at [email protected]? I'd appreciate the chance to assist you and learn a few more details about this experience. Thank you in advance.

• A

  Andre Evelyn
  5

  I am very much pleased with the high level of professionalism I received from both Ms. Kehoa and Ms. Tradel Thomas of Avondale Reserve. These two ladies were very serious and efficient about placing me in an apartment as soon as possible. They were polite, friendly, and kind both over the phone and in person. I really do appreciate that and have great confidence that this great service will continue into the future

  Response from the owner

  Thank you for your 5-star review, Andre! We take pride in providing superb service and an enjoyable community so it's wonderful to learn that you're having a pleasant residency. Our team is glad to read that you are a happy resident and we look forward to continuing to exceed your expectations in the future!

• B

  Baby Girl
  1

  So I applied here and was told I had a eviction on my credit ( completely lie contacted equifax ) so they had to contact the other company in which I mention to her when she said she did so that she was not in office nor gave her time to be in office before they denied me not only that I paid extra because online it says a 250 deposit and 75 app but guess what when I asked for my ****** money back never received it they cashed the money order before I was even denied and yet to get back to me about my money so I will be calling corporate not only she never in the office one day I was told it was the kids the next it was she is in a different office office is never open don’t waste your time or money here nor could I even see the apartment that I applied for greatly happy I’m not dealing with them

  Response from the owner

  Hello, first, I'd like to apologize for the delay in your receiving a response. From my reading of your review, my understanding is that you applied for an apartment and paid your application fee and deposit but you were unable to be approved because of your credit report. Whenever you're turned down based on credit, the reporting agency will send you a letter and even prior receiving it, you're welcome and encouraged to reach out directly to them if you believe the information supplied to us was in error. The application fee is not refundable but your deposit would be. Please send an email to [email protected] with your name and the date that you applied. Please include that you were applying to Avondale Reserve and we will be happy to investigate this further. Typically, it would be investigated before we would respond to a review but unfortunately we are unable to identify you based on your Google profile. We will look forward to hearing from you so that we can get this issue resolved.

• O

  Otto Hines
  5

  Avondale Reserve was my first apt. I lived here for 3 years and just recently moved for work. I enjoyed my time here and the office staff and maintenance crew were all polite and had great customer service. Anytime I put a work order in they came within 24 hrs. Anytime I had questions regarding the lease or the unit they responded very timely and always provided direct answers. The pricing was also very reasonable for the large amount of square footage they provide and it was conveniently located near everything. I'm gonna miss Avondale Reserve alot 😥. If you are looking for a nice location with reasonable pricing then give them a call asap.

  Response from the owner

  Otto, We hope everything is going wonderfully for you in your new home. Thank you for being such a great resident for so long. We truly appreciate you and thank you for taking the time to share your kind words about the community as well. Take care!

• g

  goko rhym
  5

  My family and I have been living here @Avondale Reserve for a little over 4years now. We absolutely loves it here. The community is quite and very well kept. Maintenance staff are always fast,a friendly & prompt. Work orders has always been fixed either same-day or within 24hrs. Property manager Tasha has done a wonderful job with maintaining the complex. The office staff is always friendly and eager to help.

  Response from the owner

  Hi Goko - Thank you so much for an awesome review! We really appreciate you making Avondale Reserve your home for the past 4 years and taking the time out to share your experience with such kind words. We work really hard to provide excellent and timely service to our residents. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you help to make our job a pleasure.

• H

  Herry zhao
  5

  I had been living at Avondale Reserve community for a year (because of changing job, i have to leave there), and my kid and wife were there for 6 months. We both loves this community very much. My unit is very quite. The maintenance technician are very professional, and can fix problem quickly. Apartment manager Tasha is extremely friendly, and very eager to address my concerns. Anyway this community is awesome!!!

  Response from the owner

  Thank you so much for your kind words, Kun! We really appreciate you taking the time out to share your experience with us. We're so glad to hear that you had a great experience at Avondale Reserve and we loved having you as a resident. We work hard to make sure our team provides great service and we are glad to know that it showed. We wish you continued success in your new employment endeavors and at your new home.

• P

  Peter
  1

  Gave written notice that I had to terminate my lease as my employer was transferring me out of state. Paid my current months rent, plus an additional months rent as early termination penalty. Seven months later I got notification that I had a derogatory mark on my credit report from Avondale Reserve stating I had outstanding fees due of $1771.00 This apartment complex wants to charge not one, but THREE months rent, plus losing your security deposit and any other money set aside if you leave before the end of your lease. These are HUGE fees to leave a lease with written notice and for an unavoidable reason (work relocation).

  Response from the owner

  Hi Peter, We're very sorry that you felt dissatisfied with your departure from our community. We would like you to know that we reviewed your case thoroughly. When you left outside of the terms of your lease, while we appreciate your situation and wish you luck with your new position, we were unable to modify the terms of your lease. If you would like to discuss your situation further, please do reach out to us at (404) 297-8662 anytime during regular business hours 9am to 5:30pm Monday-Friday or between 10am-2pm on Saturday and we will be happy to explain how you can bring your account back into good standing. You could also email us at [email protected].

• b

  betty barnwell
  5

  I'm so happy that I choose Avondale Reserve for my little family. These apartments met my expectations. My goal was to find a clean environment, safe, and affordable home for my family. Miss. Beverly was awesome with helping us throughout this process & she really helped me to accomplish my goals with a new place for my little family. She went above and beyond! I am expecting a child in November so she really took that in consideration when I stressed the fact that I did not want to be placed in an upstairs apartment due to me being pregnant. I'm happy she understood my needs and satisfied my concerns professionally. I have viewed most of the apartments within the perimeter of Avondale Reserve Apartments and I truly believe Avondale Reserve Apartments top them all. Please, keep up the good work!!!

  Response from the owner

  Thanks so much for sharing your experience and for keeping it online for so long. We hope that our residents agree that the current staff continues to provide this high level of service.

• D

  Devon Scott
  1

  The surrounding area where the complex is located is not the best. Some tenants are disruptive and disrespectful. Parties upstairs until 230am and the next day there’s trash everywhere. We were told at time of lease signing that blinds are to be kept in good order, yet there are some apartments with sheets over the windows and broken blinds. People coming and going all hours of the night. The interior of the apartments are spacious but poorly maintained, although maintenance tickets are answered timely. They slapped a coat of paint on this place and called it renovated. Property management is attentive when complaints are logged, but much of this should’ve been done correctly from the start. We have an alarm so I feel safe, but if I had to do it again, I’d be elsewhere.

  Response from the owner

  Devon, thank you for taking the time to provide this thoughtful review. Apartment living can be challenging in a bustling community especially when people are being asked to stay at home as much as possible. We are glad to hear that you are responded to in a timely manner and encourage you to call our office and let us know if you notice something in disrepair so that we can address it when we need to. I hope that we have already met most of your concerns but please give us a call at (404)-297-8662 anytime if these experiences continue. You're a valuable member of our community.