Avadian Credit Union Memorial Pkwy, Huntsville

Avadian Credit Union Reviews

• G

  Gregory Cornelius
  1

  Had a $10000. cashier's check. Do not have an account with them. Said it would be 5 days before they could cash it. GET REAL. NO ATTEMPT AT CUSTOMER SERVICE. 2-13-22 Update to your reply. First of all, I have cashed dozens of checks within this range over the past 20 years n Huntsville. Just the day before, I cashed a personal check drawn on Regions for 18K made out to me, and I didn't have an account with them. The check I brought into your location was a CASHIERS CHECK drawn on your bank made out to me. It was issued earlier that day. I had my Alabama drivers license with me and showed it. I had my SS card with me, but wasn't asked for it or any other identification. Second of all, there was no REAL attempt to cash the check, and this isn't just an opinion, I have dealt with financial institutions for 40 years, and I KNOW CUSTOMER SERVICE, AND THE LACK THEREOF. The manager didn't want to cash it. If he did, all he had to do was call YOUR CLIENT and ask him if he had just made a 10K transaction with me. vERY LITTLE EFFORT was necessary, and NONE was given. So, in terms of taking caution, I absolutely understand, and 100% agree that you should do your utmost to protect your institution and your client. But to be clear, this legitimate transaction wasn't given profession courtesy. I do not know why. I can speculate, but it doesn't matter. The only thing necessary for this transaction to take place was a simple phone call to our mutual client. And you failed in any attempt. So, if you want to look into something, try discussion with your manager why he told me - when I asked him when I could cash it - " it will be sometime next week ." SOMETIME NEXT WEEK? Not Monday, or Wednesday, or any specific day, but basically and attempt to tell me to go away. He made it clear to me he did not want to help me cash YOUR CASHIERS CHECK made out to me. i do not give 1 star reviews undeservingly. I do in an attempt to help companies look into better customer service. I am in customer service and I train people and have for a very long time. I suggest you give your manager a Dale Carnagie training .

  Response from the owner

  We’re sorry you had a bad experience. We will discuss this with the branch. Checks that large require a little more caution. Especially if we do not have an established relationship with you.

• w

  william feggins
  5

  Brian, Erica, and Billy in the Mortgage Department are the absolute best! They have excellent customer service and treat people like family! I love Avadian Credit Union and I'm excited to start banking with them.

  Response from the owner

  Thank you so much for the five star review and the kind words! We are delighted to have you as a members!

• I

  Ivonne Campbell
  5

  I am a customer of Avadian and I love banking with them. They provide amazing customer service. When I come in, everyone greets me by name and I know their names too. When the branch transitioned from American Bank of Huntsville to Avadian , I must admit things took a little time to get re-aligned. After the transition it has been smooth sailing. They offered me an amazing interest rate on my car loan and made it a super convenient buying experience. You receive your debit card on the spot and they are compatible with Apple Pay.

• K

  Kim Dillon
  1

  No communication til week of construction loan due date, then said was due even though had had 1 extension prior & city permits were out of our control. Also, if you need your online password reset or any other customer service over the weekend, they’re closed so forget it. Their equity line checks are exactly like their regular checking checks, so be very careful to differentiate. Their staff is very nice and helpful, though.

  Response from the owner

  Kim we are sorry you have had a bad experience with us. We do have three branches that are open on weekends and a 24 hour help line. We appreciate your feedback and will work to provide a better experience in these areas.

• W

  Will Payne
  5

  We have only been banking with Avadian for a few months, but we have been very impressed with their service and products. Never a long wait at the drive thru or inside at the teller. Accounts were quick and easy to open. Fair rates and fees. Staff are all very nice and know you by name. Highly recommend.

  Response from the owner

  Thank you for the kind words, Will! We are delighted you decided to join us. Have a fantastic weekend!

• J

  J. DeLatyree
  1

  Absolutely inattentive, distracted, bored, and care less about the customer lobby tellers mostly asleep at their posts, however ready to pounce with rudeness. The area has other excellent banking institutions known for customer-first friendly service, so do yourself a favor in advance...find a "real" credit union to do business with. STAY AWAY!

• D

  DeAnne Daniels
  5

  I love banking with Avadian. They are all about customer service. I moved here from Birmingham and followed Avadian all the way. Have been a loyal customer for 8+ years. Checking, savings, everything I need.

  Response from the owner

  Thank you for the review DeAnne!!

• J

  Jeremy Patton
  5

  Excellent experience with them. I love the banking side. I also have done a mortgage loan through them at an excellent rate and customer service. Highly recommend.

  Response from the owner

  Thank you for the stellar review! We are delighted to count you as an Avadian member!

• L

  Lynnette Romback
  5

  I went in to make my initial deposit to my account and they two ladies were so nice , helpful , friendly .... and when opening my Account online I’ve spoken to Kassie Glover for everything , nothing but exceptional customer service thus far !

  Response from the owner

  Thank you for the 5* review! We are delighted to have you as a member!

• W

  Wanda Looney
  5

  Have been banking with this bank for over 40 years.

  Response from the owner

  Thank you so much, Wanda!! We are delighted to have you as a member!