Avadian Credit Union Plaza Shopping Ctr, Pelham

Avadian Credit Union Reviews

• P

  Palmer Burch
  1

  Are you looking for a worse bank than Wells Fargo? Well, look no further! I’ve never been told I can’t be helped cashing a basic check, nor does there online banking never work. I am also told to take off my hat or I can not be helped when I’m having clumps of my hair fall out! If you call the customer service number they transfer you for over an hour then hang up. 0/10 wouldn’t recommend.

  Response from the owner

  There are many reason why we might not be able to cash a check. Our online banking has not had an outage in quite some time. We are sorry about the hat situation. It is our policy but we are able to make exceptions if there are extenuating circumstances. We are evaluating our phone systems and we hope to make them more easily accessible soon.

• B

  B B
  5

  Very professional and helpful unlike most of the big banks. I’m treated much better at Avadian than Wells Fargo. I appreciate the small bank treatment.

  Response from the owner

  Thank you so much for the review! We hope you have a delightful Friday!

• R

  Rosalie Toney
  5

  We have been in Avadian for 5years now and we are very happy with the services. Especially the VERY KNOWLEDGEABLE "PERSON ANSWERING THE QUESTIONS ONLINE" You are very important because you can give me information about our banking. Thank you very much!!!

  Response from the owner

  It’s always our pleasure. Thank you so much for the five * review!

• J

  Jim Rose
  5

  I would like to thank the Person in charge answering questions online and Mr. ALEX Avadian Pelham Branch for helping me about my online banking. You both solved my issue. Thank you again Mr. Alex!

  Response from the owner

  Thank you so much! We are always delighted to help.

• K

  Karla Cervantes
  3

  I never has an issue with employees or customer service. Overall a good bank. There are only two major cons with this bank. 1. They lack a few of the conveniences other major banks have (ATM check deposit, 24 hour customer service line, etc). This one is a little understandable, because they are not a major bank. 2. They will not offer ANY line of credit to non-citizens. If not for these two reasons, I would have given 5 stars.

• D

  Denise Graham
  1

  After doing business with this credit union for 20 years, I was treated like a complete stranger when trying to get a used car loan. I was ignored, asked for rediculous information and finally after 6 weeks of this received an email telling me I was turned down for the loan. I have never been turned down for a loan in my life. There was no discussion or offers of trying a different way; nothing. NEVER will I use this credit union again; nor will I recommend them to anyone.

  Response from the owner

  We appreciate your feedback, Denise. We would like to reach out to you and discuss this further. Would you please send us a private message with the best number to reach you?

• T

  TaShonda Lewis-Taylor
  1

  Worst bank I've ever been with...and I was with Wells Fargo before!! This has been the worst experience for this short year with a company. The list of issues is too long to put on here. But they are heartless and evil. I have NOTHING positive to say about this company or the Pelham branch. I hope you enjoy my money you kept and the hell you've caused me. I wish the same for you!

• P

  Perry Willie
  5

  I have been dealing with Avadian for a few years and I Love the staff at Pelham . Heather and Mandy are always eager to help. All of the people are so friendly and helpful.

  Response from the owner

  Thank you for the fantastic review Perry!

• D

  David Nichols
  5

  Been with Avadian in Pelham, Al. for over 10 years. Have received efficient service by friendly personnel. I'm a U.S. citizen and support this requirement by Avadian.

  Response from the owner

  Thank you so much for the kind words, David!

• B

  Brian Parrish
  1

  Just moved into town and chose Avadain. It's been two weeks and I have regretted it everyday. Any place has to better than this!