Austin Bank N Houston St, Bullard

Austin Bank Reviews

• T

  Tiffany Harris
  1

  This is by far the least professional branch I have ever dealt with as as business owner.The inconsistency in properly trained bankers is ridiculous. Every time they hire new people on whay seems to be a weekly basis the bank policies change from day to day also. Customer service is horrible. I will be closing both my business account and personal account and will be moving on with a more professional banking service. The only person that I've noticed to be consistent with service and policies has been EDWIN.. on the days he's not there it's always nothing but issues with simple withdrawls and deposits . The training department needs some serious help!

  Response from the owner

  Ms. Harris, I am sorry to hear of your poor experience. That is not the way we wish our customers to feel. I have forwarded this information to the management of the Bullard location so they may look into your issue. Thank you for sharing your experience so we can work to make things better. Maebeth Cotton

• B

  Bill Anderson
  2

  They have their own rules for convince accounts.. I closed my checking account and safety deposit box. I will be closing my wife's account also with power of attorney. Just because I could not get a balance in her account. I transferred too another bank and there written rules say that a convince user may obtain balances.

  Response from the owner

  Bill, I am sorry you were unhappy with our service. We do have procedures in place to protect customer privacy, and am assuming that those came into play in the situation you are referencing. If you wish to discuss the situation further offline, please contact me at [email protected].

• r

  ricardo medrano
  5

  I have been using this bank for more than 15 years I have always received the best treatment they have excellent staff like Mr. Bobi Sisco who has helped me a lot I hope to use them for another 15 years

  Response from the owner

  Thank you for your kind words, Ricardo. We appreciate having you as a customer and also look forward to a long relationship ahead.

• L

  Lidia Moore
  5

  Bobby is the most caring beautiful person! Love him

• W

  Wade Hampton
  1

  Terrible customer service at this branch. Great bank to do business with at every other location though.

  Response from the owner

  Wade, we're sorry to hear that the level of service you received was not what was expected. Please contact me at [email protected] and share the details of your encounter so that we may make corrections. Thank you

• K

  Kindall Garland
  5

  I love this branch! The tellers are very friendly and helpful.

  Response from the owner

  Thank you, Kindall. We appreciate your kinds words and are glad to have you as a customer!