Atlantic Union Bank Plank Rd, Fredericksburg

Atlantic Union Bank Reviews

• T

  Tammy Munsee
  5

  Darlene Jones and her team are to be commended for the outstanding service they provide every time I go into their branch. I was trying to accomplish a business task the other day, things were not going as I had planned. Darlene stepped up to the plate and graciously helped achieve my goal. Darlene thank you for your professionalism.

  Response from the owner

  Hello Tammy! Hello! Thank you for reaching out and sharing your positive experience with Darlene and her team. We really appreciate it. We are happy to hear that the team was able to ensure that all of your concerns will be addressed. We are proud to have Darlene and the entire team representing Atlantic Union Bank. Thanks and have a great day! -Maiya

• W

  Working ForYou (2Bfree)
  5

  I just wanted to share how the Manager, Darlene Jones was so helpful, kind, and amazing! Ms. Jones went beyond her job requirements to help me with account-bank issues. Ms. Jones made me feel like family with her assistance. Even got me water to drink. Another employee helped me with my service dog. I highly recommend the personal, exceptional service, I received at this branch. Thank you for hiring such kind, and extremely efficient, employees, that care about their clients.

  Response from the owner

  Hello! Thank you so much for taking the time to leave us such great feedback regarding this branch location! We appreciate this and will be sure to share this with the branch team and their Market Leader. Thanks again, have a great day and stay safe! - Leah

• r

  ritesh_a agrawal
  1

  Extremely unprofessional, useless, corrupt people. Applied for a HELOC refi, Branch Manager Darlene Jones said property will require full appraisal to have the requested HELOC amount approved. I said sure, let me think and followed up as I had more questions such as what if property appraised for more than I what I thought its worth, then does the requested $ amount go up etc etc. Called the bank so many times and always her secretary or someone picked up. Requested the secretary to pass on the message and requested a call back. no response to none of the voice mails left. Today, after 2 months, I get a mail saying that 'income is insufficient'. I am like this is pure nonsense, unbelievable and unacceptable behavior. Please do not go to this bank or this branch or have Darlene Jones work on your loan file.

  Response from the owner

  Hello, thank you for reaching out and sharing this information regarding your experience. We will be looking into this further and will reach out to Darlene as well. If you would like to share any additional details, feel free to email us at [email protected]. Thanks! - Leah

• C

  Carrie Jerman
  5

  Beth helped me today over the phone and is very sweet, courteous and helpful. I have worked with this bank for quite a few years and have never had a bad encounter. Love them.

  Response from the owner

  Carrie, thank you for sharing this experience that you had with Beth and for the 5 stars! We appreciate that you took the time to do both and will be sure to share this with Beth and her team. Have a great day and stay safe! - Leah

• R

  Rudy Izzie
  1

  This branch in particular has demonstrated poor customer service repeatedly. Additionally, I have gone in three times now and their "systems are down", whereby they attempt to hand write a receipt on what amounts to a scrap of paper. When I questioned this practice I was met with impatience. Unless you trust your life savings to a handwritten note you may want to think twice before banking here.

• C

  Caroline F
  5

  The whole staff there is so kind and efficient. Carolyn helped me twice this year, and I am so grateful to her and this branch. Thank you so much for your hard work.

  Response from the owner

  Caroline, we appreciate the excellent review. I will be sure to share your feedback with the branch. Thank you for sharing! -Liz

• K

  Keith B. Kenerly
  5

  The women at this branch are super helpful, I’ve Never had a problem. Everyone has been awesome & very nice. Always have been. 😊

  Response from the owner

  Thank you so much, Keith!

• R

  Rhonda Trahern
  5

  This is the best bank. I use it for personal and business. Always a helpful staff.

  Response from the owner

  Rhonda, thank you so much for the 5 star review! We are so happy to hear we make banking easier for you and your business. Never hesitate to let us know if we can be of service. -Jason

• L

  Lorraine Jay
  5

  Leah S. awesome! She helped me open an account months ago, had a problem regarding checks, she helped immediately.

  Response from the owner

  Hi Lorraine, we're so happy to hear how helpful Leah as been for you and we'll make sure she gets your compliment. Thanks!

• C

  Carmen perreault
  1

  Have had a horrible experience at this bank. Very unprofessional people working at this bank and company!

  Response from the owner

  Carmen, we are sorry to hear you had a bad experience at one of our locations! Please email us at [email protected] with details regarding your experience so that we can address this. We look forward to hearing from you. - Leah