Atlantic Union Bank W 21st St, Norfolk

Atlantic Union Bank Reviews

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  Christine Twyne
  5

  I want to say thank you to this Bank I am,76 years old , They have taken care of me for years.When I hadu day care.Now I no longer work They still take great care of me Thank you Brian.I call you all the time. All month long Checking on my account You never act like you do not want to talk to me.You are a blessing to me.Thank you so much Be calling you in a week you help make a Senior person happy to be in such great hands God bless you Mrs Pelzer yt Month, Over and Over again

  Response from the owner

  Hi Christine! hank you for taking the time to provide amazing feedback on the service provided by our team at the Ghent Branch, we really appreciate it. We are so happy to hear of the customer experience provided& will be sure to share this feedback with the team. Thank you for your loyalty to Atlantic Union Bank and please let us know if we can be of any further help in the future. Have a great day! -Maiya

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  susan kendall
  1

  The man Issac refused to help me with verifying my address. I have not received my debit card in the mail and was trying to make sure they had the correct address on file, as I recently moved. He asked me to verify my full name, phone number and possible address. I did; I even gave him both addresses to make sure. Then he asked for my social security number, I explained to him that I do not feel comfortable with giving out my social security number over the phone. Issac then said “well if you don’t provide me with your information then I can’t do anything for you”. I asked to speak to the branch manager then his tone became aggressive as he huffed and told me she was busy. OK, I emptied out my account and closed it. Is that enough verification for you Mr.Issac?

  Response from the owner

  Hi Susan, we are sorry to see that you gave us 1 star based on your experience. For security reasons we do ask for several key pieces of information in order to identify individuals who call in as the authorized account holder. If we are not able to obtain this information we must ask that that individual comes to the branch so we can verify them in person. We would be happy to look into this further for you, if you would like you can email us at [email protected] and we can chat further. Thanks! - Leah

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  Osie Pallette
  5

  Checking is free! Yes no FEES I have been a member for years, I have never had a problem, god bless. Nice tellers being very professional and polite and helpful. You need to go open your account. Keep up the good work. Thankyou

  Response from the owner

  Hi Osie, thanks so much for the great feedback for our Ghent branch! We are so pleased that you have had such a great experience and will be sure to share this review with that team and their Market Leader. Have a great day and stay safe! - Leah

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  Thea Artis
  1

  Terrible bank. They have very few locations, and none locally have Saturday hours. Then they closed the 1 that was convenient. I never got any checks. It took forever to get my debit card and then it didn't work. Then they wanted to charge a $25 fee to close the account. When I went in to close my account, an employee had my working debit card just sitting there. I had been waiting for it for months, and they just had it sitting there. They claim they called me, but I never got a message. And if they did, call they obviously never called again.

  Response from the owner

  Thea, We apologize that the experience you are having with us is less than amazing. I will share this information with the branch as we are always looking for ways to make things easier for our customers. In the meantime, if there is anything we can do you for you can reach out to us via phone, 800-990-4828 or e-mail [email protected]. We are open M-F 8AM-8PM and Saturday 9AM-5PM. Thanks, -W.G.

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  J M
  1

  When my father and i left the parking lot on the 22nd street side we were attack by a whole bunch of riffraff that was hiding in the bushes. They ran out in front of my car They were hitting kicking my car. They tried to bust windows and tried grabbing my handle to my car. Not a safe place to do business at.

  Response from the owner

  J M, we are sorry to hear that you had this experience. We strive to maintain a safe environment for both our teammates and customers. When suspicious activity is observed or criminal activity takes place anywhere in the surrounding area outside of our property, we would recommend that law enforcement is alerted by dialing 911. Please also reach out to us at [email protected] with more details in regards to the incident so that we can alert our security team. - Leah

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  john maddison
  1

  BAD BANK. Took forever for money that I put in the atm to post to my account

  Response from the owner

  Hello John. Thank you for reaching out regarding your ATM deposit. Unfortunately ATM deposits, including those made with cash, are not available immediately and we apologize for any inconvenience this may have caused you. Immediate availability for cash deposits through the ATM is an enhancement that we are currently working on to provide in the future. When a deposit is made in the ATM before 4pm on a business day, the deposit would be available in the account on the same day between 5 and 6. I apologize for any inconvenience this may have caused you. Thanks-Maiya

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  Carro Waugh
  5

  This is not the only bank I use, but it is the one with the best experience. I am very much impressed with those who work there.

  Response from the owner

  Carro , thank you very much! We value our customers with Union, and appreciate you taking the time to share your experience! I will share your comments with the branch. JL

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  Triplethree333 Gaming
  1

  Lady at front desk had attitude