Associated Credit Union N Druid Hills Rd, Atlanta

Associated Credit Union Reviews

• B

  B T
  1

  Closing account after having account with ACU for over 40 years. They froze the use of my debit card without informing me, causing embarrassment and extra time and trouble to make a payment to a doctor. The reason for the "freeze" was because I had not used the card for 2 months.. UNACCEPTABLE! Additionally, ACU has become more greedy than banks which is apparent with their policies. Bye ACU! NEVER AGAIN.

  Response from the owner

  Hi, thank your for your long standing membership with ACU. We sincerely apologize for the problem your experienced and any issues that it may have caused you. Please give us a call at 770-448-8200 and speak with our card services team or stop by and speak with one of our branch managers to make sure that this doesn't happen in the future.

• E

  Erin R
  5

  This place was lovely. Conveniently located and the teller was very sweet and helpful.

• A

  Adrienne Nelms Hickman
  5

  I’m so grateful for ACU on N. Druid Hills and every branch I’ve gone to. Each branch and their employees are outstanding in every level of the service, financial planning, saving and debt reduction. I’ve been a member since 1986 and ACU has been there when I was a newlywed, a new mom needing help save for class trips etc. As a 40 something divorcée, with safeguarding my account and refinancing my home, in buying my cars through Carfinders and Carvana, and now as a senior with my retirement. ACU has been there for me down through the years protecting my hard earned money. I’m grateful for every ACU employee and yes I do have my favorites (you know who you are) and thank you all for the superior service you give everyday!

  Response from the owner

  Ms. Hickman, Thank you so much for your membership! We are honored that you chose ACU to be your trusted financial partner! -KG

• J

  John Henderson
  1

  This has been the worse banking experience ever ACU is not set up to deal with 9-5 working folk. They aren't aware of their own services. I am the Director of Procurement and Purchasing at the Georgia Lottery and I have actually asked my staff to look for other banking options to provide our staff. I would not wish this experience on anyone. I will continue to make NFCU my first choice.

• B

  Brenda Reid
  1

  I was informed there was not one ACU that is able to cash a check that is drawn on their bank if you are not a member. I had to ask their member not to write me a check from them again.

• L

  LEMUEL HUNT
  5

  The Tobacco Rd branch is very friendly and professional in all aspects. they always take great care of me with all of my financial needs. EXCELLENT, EXCELLENT, EXCELLENT service!!!!

  Response from the owner

  Hi Lemuel, Thank you so much for the review! We appreciate your membership and for choosing ACU as your premier financial institution! -KG

• T

  Tiana Odom
  2

  Did not notify anyone they were not going to be open today so many people in line for nothing

• I

  I Am Shanta Encourage
  5

  My experience was amazing.. Their customer service was awesome

  Response from the owner

  Thanks for your comments Shanta! We appreciate your membership! -KG

• S

  Sharlene Robinson
  5

  This Bank is what I consider TOP DRAWER

  Response from the owner

  Ms. Robinson, Thank you so much for your membership. We look forward to serving you for many year to come!