Ascend Federal Credit Union N Main St, Shelbyville

Ascend Federal Credit Union Reviews

• R

  Rusty Chauncey
  1

  A bank is about customer service. All the changes being made are just the opposite. There is no reason for not being able to see and communicate with a bank employee. Do not reply to this because I know nothing will be done to correct this problem.

  Response from the owner

  Hi Rusty - We appreciate your feedback and membership with Ascend. Our ITMs have local credit union employees helping our members with their banking needs. If you choose that option at the ITM instead of the ATM option, you will have someone assist you directly.

• J

  Jennifer & Adam Akins
  3

  I’ve never had a problem with them until recently when we wanted to take out a business loan with them. The girl at the desk emailed our information to someone & it took that lady 6 days to even call us. When she finally called us, she took 2 more days to call us back & tell us that she couldn’t help us because she had to do with residential real estate. She said she would forward our info to a guy. The guy took an additional 6 days to finally call us. After 2 wks, we just went somewhere else for our business loan.

  Response from the owner

  Hello, we apologize for the less than excellent experience you've had with us. We would love to follow up and get more details. Could you please direct message any of our social channels or email [email protected] with the day and time you originally inquired about your loan? Thank you so much for your feedback and we look forward to hearing from you.

• J

  Jennifer. gonzalez
  2

  Hateeee this bank so much. Their teller machines are always broken, the app is always under maintenance, and they are so complicated. Been a member for so long and they denied me a small loan that I needed to help me catch up on small bills due to COVID since I was unemployed for a little while.

  Response from the owner

  Hi Jennifer. Thank you for taking the time to give us your feedback. We hate to hear that your experience with Ascend has been anything less than excellent. We would love to have a management team member follow up with you. Can you send us your contact information through direct message on any of our social media channels or drop an email to [email protected]? We have good news on the Shelbyville teller front. We have upgrades coming for those in early 2021 that will allow 7 a.m. - 7 p.m. teller service, Monday - Saturday.

• c

  cody white
  2

  Meh. Its a bank. quick to take your money and even quicker to deny you some. If youve got money and great credit already, theyll be your best friend. If not, dont expect much from them other than a wholesome dose of disappointment.

• A

  Aric Mcclintock
  4

  Can not reach a soul to ask a simple question with your automated system, however i was able to use the secure msg feature and get a response immediately THANK YOU IRIS M.

  Response from the owner

  Hi Aric - Thank you for leaving your feedback. We're sorry to hear that you had difficulty getting to someone to help on the phone but glad to hear that Iris and our secure chat team could help. We appreciate your membership with Ascend!

• B

  Brandon Holiday
  1

  My check has been pending 4 days. I have automatic deposits set up and have gotten over draft fees and it's not my fault. First problem I've had. I can't use any of my money right now .

• J

  Jackie
  1

  I grew up with the old AEDC Federal Credit Union and reme.ber my dad being so proud to be a member of this great institution. Boy have times changed. My husband is currently finishing his 20th year of military service. We decided we wanted to retire to Shelbyville. We are currently in the process with him still being 700 miles away and me being in Shelbyville. None of our bank accounts have been relocated since we are in different locations and actually, we have just begun this transition. No matter where we have been stationed we have ALWAYS had access to banks that support military members and their spouses. Not Ascend. This is one military family that you turned your back on by refusing the simple act of cashing a check.

• A

  Angie M
  1

  This rating is for the call center. It was disappointing to see how extremely rude they could be towards a longtime customer, especially by a Manager. For various other reasons, i do not recommend this place for your banking needs.

  Response from the owner

  We’re sorry that your experience with Ascend has been less than excellent. We’d like the opportunity to make it right. Please send us a private message or email your contact information to [email protected] so we can request a service representative to follow up with you.

• M

  Marlene
  3

  I will give this bank three star only because there's a few staff members who are very sweet and nice when my husband and I go In there most of the woman in there are not professional and have attitudes their rude

  Response from the owner

  Marlene, I am sorry that your experience was less than excellent. Each of our employees strives to meet member needs in a swift, professional and courteous manner. We apologize if you felt mistreated during any interaction you’ve had with Ascend.

• K

  Kevin Loet
  5

  One of the best banks I used. I also like the app features

  Response from the owner

  Thank you so much for the feedback! We appreciate your membership and will pass this along to the appropriate team! We hope you have a wonderful day.