Arvest Bank N Centennial Ave, West Fork

Arvest Bank Reviews

• T

  THOMAS JOHNSON
  2

  I think that a person must make an appointment to transact everyday business inside the bank is ridiculous. Some in the area need that access. Enough with Covid. I live nearby, but have to go into Fayetteville and get issues resolved. Often, there is not time to make an appointment if there is a critical issue. Why have the bank at all? Just close and leave the ATM. AS a bank, we have encountered major fraud issues. This week will be the 3rd time we have had to change cards/ numbers this year. It has cost more due to having to use credit cards when the card fails. I had a card changed twiced late last year never being told the issue. Finally, back in April, after almost a year of using a debt that would not work everywhere or would not work as a credit card was I told that a fraud case was never resolved, even AFTER they reissued a card twice! Finally, a young lady at the Township branch found the issue and fixed it. 3 weeks ago, our account got hit again! Im tired of dealing with this. I am disabled and its difficult for me to get out often. I spent way more money because of using other credit cards. I will be switching banks due to too many fraud attacks. Apparently, my money is not safe with Arvest. I do not give out my numbers, pin codes, etc. I use only verified sites. IDK what the deal is, but its been a huge pain and EXPENSIVE on my fixed income. Id rather go back to cash than deal with this mess.

  Response from the owner

  Hi Thomas, we're sorry to hear about these experiences. We would like to connect you with our management team to listen, learn more, and provide assistance. Would you please send an email with your full name, phone number, and any additional details you may have to [email protected]?

• C

  Charlotte Maggard
  5

  This is the best bank you can ever experience! I love my hometown Arvest! The people that work there, make all the difference!!

  Response from the owner

  Hi Charlotte! Thank you so much for taking the time to leave this great review! We are so happy to hear this and we will be sure to share this with the team!

• J

  Jessica Glasscock
  5

  West Fork Arvest has the friendliest staff that goes above and beyond for every customer! We’ve been with Arvest for years and will never go to another bank! Thank you J,J,A,R ( I don’t want to name employees name) for everything you all do! The Glasscock family loves you all very much

  Response from the owner

  Hi Jessica, thank you so much for sharing such kind words about our team at our West Fork branch! We will share your feedback with them. Have a great New Year's!

• K

  Kelsey Blake
  1

  Arvest bank in general has become a terrible place to bank. They don’t take care of their customers. They charge ridiculous amounts for new cards that “must have gotten lost in the mail” as if it’s the customers fault. 10/10, do not recommend.

  Response from the owner

  Hi Kelsey , we're very sorry to hear that you feel this way. We would like to connect you to a member of local management to listen and learn more about your experience. Will you please send us your name and contact phone number to [email protected]? We're ready to help.

• B

  Brittany W
  1

  TERRIBLE branch! The ATM shorted me $200. I went directly inside and spoke to an employee named Jessica. She was NO HELP AT ALL! She was very unfriendly and simply said, “Machines break sometimes.” I ended up sitting in my car in the parking lot, with my 18 month old, disputing the claim over the phone myself. I’m so disappointed in the customer service and practices by this Arvest. There should be a ZERO star rating option for this kind of treatment. *This happened on November 4th and I’m STILL waiting for a resolution.

  Response from the owner

  Hi Brittany, we’re so sorry to hear about this. If you would let us, we would like to speak with you about your experiences with our West Fork branch so that our management team can learn and assist you. Would you please send your name, contact information, and more information to [email protected] so that we can connect with you?

• A

  Anna Willson
  4

  I don't have any complaints about the service, but I would like to be able to call the local branch when I want to. Instead, you get the central number with a long wait. I'm sure there would not be15 calls ahead of me at the West Fork branch.

  Response from the owner

  Hi Anna, we appreciate your feedback and will make sure to share your request to have a local number for this branch listed on Google. Thank you for your review!

• J

  JB Nicole
  5

  I love our bank. Our bank actually call you personally, instead of an automated line. When we visit the bank, everyone is always welcoming and friendly.

  Response from the owner

  Hi JB, We’re thrilled to hear that you love your bank and when you visit this branch you have a great experience. We will be sure to pass along the message! Thank you for your review!

• T

  T A
  5

  Always very helpful. Appreciate all the folks at the Arvest West Fork Branch. Thank you for making me feel like a valued customer.

  Response from the owner

  Thank you so much for your five-star review and feedback! We appreciate having you as a member of the Arvest family.

• T

  Terry Evans
  5

  Customer friendly if I have trouble or dnt understand sumthin there very helpful

  Response from the owner

  Hi Terry! Thank you for the wonderful review! We are so happy to hear about your great experience at this location! We will be sure to share this with the team!

• N

  Nathaniel Schibline
  1

  dumbest Bank ever tells you on the front you can do one thing you going to their location and waste your gas and another thing it doesn't make any sense they tell you this thing it is in the night and then this makes no sense to waste of your time do not bank with this Bank

  Response from the owner

  Hi Nathan, we’re incredibly sorry to hear that you feel this way. We understand that this was frustrating, and we would like to speak with you to better understand what occurred so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?