Arvest Bank N Salem Rd, Fayetteville

Arvest Bank Reviews

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  thomas stuart
  1

  Awful customer service. We had fraudulent transactions on our account on Thanksgiving day totaling more then 800.00. We went into the branch on wedington the following day as soon as they opened to report the fraudulent activity. We were able to speak with the branch manager and he did not care at all. He told me that there was absolutely nothing that could be done and that he didn't know if I made the purchase or not. He refused to stop payment on the transactions and refused to get our money back for us. You can not trust Arvest Bank with your money. If it's stolen from your account they will shrug their shoulders and roll their eyes.

  Response from the owner

  Hi Thomas, we are very sorry to hear this. Customer service is our top priority and if you would let us, we would like to listen and learn more about your experience. Would you please send your contact number to [email protected] so that we can connect you with a member of local management? We look forward to the opportunity to serve you.

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  Colton Althaber
  1

  Switched to this bank when I came down for graduate school almost 5 years ago. All I needed was an auto loan for a used vehicle so I could get around town and back home. Was denied because of my student loans, but the person said whenever I graduate and have a job to come back and they be glad to help me with a loan. Why in the world would I come back and get service from a company that refuses to help when I needed it. My debt to income is 17%, I have good credit, but because I am a younger loaner and I have student loans it hurts my chances.

  Response from the owner

  Hi Colton, we’re so sorry to hear about your visit to our North Salem Road branch in Fayetteville and want to thank you for being an Arvest customer of five years. We would like to connect with you so that we can talk more about your experience. Would you please send us your name and contact phone number to [email protected]?

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  Matt Johnson
  2

  Since COVID19 they have gotten to be a real pain to deal with. The lines are always really long at the drive thru and I just waited in line for a half hour to deposit an effin check.

  Response from the owner

  Hi Matt, we understand your frustrations and we are truly sorry to hear this. If you would let us, we would like to connect you with a member of management to listen and learn more. Would you please send us your name, phone number, and more specific details about your experience to [email protected]?

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  MZ square
  1

  Do not deposit cash into ATM's. Don't bank here if cash ATM deposits are a service you need. ATM kept my cash, did not credit to account, now I have to wait for a dispute to process before my CASH is available. Police wont help you if it's the bank that steals your money. Unacceptable!!! 3 week old account will be closed as soon as dispute is settled. 20 years of banking, this is my worst experience ever.

  Response from the owner

  MZ square We’re so sorry to see this. We’d like to discuss what happened. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

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  Peter Libby
  4

  I've never ran into an issue that wasn't resolved quickly.

  Response from the owner

  Hi Peter! Thank you for this good review! We are happy to hear that you are pleased with the service that you have experienced and we will be sure to share this with the team!

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  Ali Dyer
  5

  Shout out to Ethan Bly. He is quick to answer, knowledgeable about everything mortgage, and rates are SUPER low right now!! Ethan cares about you as person, not a paycheck. Highly Recommend!!

  Response from the owner

  Hi Ali, thank you so much for your shout out to Ethan and for taking the time to write this review. We’ll be sure to pass along your wonderful words to him and the rest of the team!

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  Mara Harris
  1

  They won’t give me access to my money because I changed my last name! I got married, to the other person on the account!?!?! So sexist.

  Response from the owner

  Hi Mara, we're very sorry to hear that you are upset. We'd like to connect you to a member of local management to provide assistance. Will you please send us your name and contact phone number to [email protected]?

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  snowden
  4

  I have had my account open since 1993, long before it was Arvest. I have only had good experiences with them.

  Response from the owner

  Kathy Anderson We’re glad you had a good experience with Arvest! Please let us know if there’s anything we can do to make it even better. Thank you for your review!

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  Aditya Patel
  5

  Nice people and good experience (Cons- you can’t deposit cheque using mobile banking for first 2 months )

  Response from the owner

  Aditya Patel, Thank you for your review. Please email [email protected] and tell us about your experience – we’d like to hear more!

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  Chetna Patel
  5

  I came to open an account. Rob was so nice, explained everything. Overall nice experience.

  Response from the owner

  Hi Chetna, thank you so much for sharing your experience at our Wedington Drive location in Fayetteville! We’re glad hear that you experienced great customer service and that our associate was helpful during your account opening process. We appreciate your business and your review. We will be sure to pass along your kind words to this branch!