Arvest Bank Chenal Pkwy, Little Rock

Arvest Bank Reviews

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  Shelby Justice
  1

  So unprofessional bank to cash your check don't open account here they made us set at the window then a few minutes into us seating at the window tell us that they r closed. This bank gets a negative star if I could do it.

  Response from the owner

  Hi Shelby, we are very sorry to hear this as we know your time is very important to you. We would like to listen and learn more about your experience. Would you please send us your contact number to [email protected] so that we can connect you with a member of local management? We look forward to the opportunity to serve you.

• A

  Annie Berry
  4

  Sylvia was so nice and helpful. She helped me get exactly what I needed efficiently, but also just was relatable! Only reason for taking a star off is because an older man was rude, impatient, and acted miserable. but sylvia was GREAT!

  Response from the owner

  Annie, thank you for the four star review! We will be sure to let Sylvia know how pleased you were with her service. We'd like to learn more about your visit to this location. If you could please send your contact information to [email protected], we can connect you with local management.

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  Steve Lewandowski
  3

  Slowly but surely they have stripped customer service from the majority of their locations. Makes it very difficult for small businesses. I've got to go through the long slow process of switching banks. Managers care. I know it's a business decision.

  Response from the owner

  We're so sorry to hear that you feel this way, Steve. We'd like the opportunity to continue earning your business and to connect you to a member of local management to learn more. Would you please send us your name and contact phone number to [email protected]?

• L

  Little Rockian
  4

  I switched to Arvest because their late banking hours are great and fit my schedule, their online features are great, and they now have paperless deposits. The customer service is generally good except for one person at this particular branch that seems to have an attitude with customers. I think her name was Jasmine. She isn’t necessarily rude, she just has this uncomfortable vibe, as if she’s being inconvenienced, even if it’s a simple deposit. I try to avoid her if possible. Everyone else is great.

  Response from the owner

  Little Rockian We’re glad you had a good overall experience with Arvest! We'll relay your feedback to the appropriate team. Thank you for your review!

• A

  Anthony Aldridge
  1

  I've been with this bank for years trying to make things work and let things slide. I should have left when the mortgage lady told me that it wasn't worth her time to do my VA home loan program but I stuck around. The banking was ok but it was just banking no frills needed but as my disability worsened and we hit on hard times the overdraft fee's make you feel like they're made to make you stay in the negative. It's horrible. I think we're going to be ok then we're right back where we were. I do not recommend this bank at all, I have been banking here since Superior federal and I think it might be time for us to start bank shopping.

  Response from the owner

  Anthony Aldridge We're incredibly sorry to hear this. We'd like to discuss this with you. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• B

  Brandi Jay
  2

  I opened up an account here a year ago, and it was awesome. Very cool location, nice employees. But now ever since you got rid of deposit slips my banking experience here has been a nightmare. Bring back the deposit slips please

  Response from the owner

  Hi Brandi, we’re so sorry to hear about your experience at our Chenal Parkway location! We understand that paperless banking is not for everyone. As we do not offer deposit slips at the branch, you are more than welcome to order deposit slips by calling our Customer Service team at (866) 952-9523 or through your online banking. However, there is a fee to order these deposit slips. That being said, customer service is our top priority and we would like to connect with you to learn more about your experience at this location so that we can improve. Would you please send your contact information to [email protected] so that we can connect with you?

• D

  Dallas Justice
  1

  Very unprofessional service didn't want to help acted like didn't even care and just left us sitting at the window until after closing time so they didn't have to do their jobs couldn't have had a worse experience than that would never give this bank any more than one star thank you arvest for your unprofessionalism

  Response from the owner

  Hi Dallas, we are terribly sorry to hear about your experience. Customer service is our top priority and we would like to opportunity to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

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  t fred
  5

  Opened two checking accounts with Sandra (Chenal location--thank you Sandra) and she was very informative, patient and friendly. Looking forward to getting away from my BIG Bank and going more local!

  Response from the owner

  t fred We're so thrilled to hear this! We're glad you had a good experience at Arvest. Thank you for banking with us and for leaving a review!

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  Mary Mills
  1

  Terrible place to bank. I've been giving this place my business since I started working there at 18 years of age. 20 years later and I still don't matter as a customer. I closed my accounts and I'm taking my business elsewhere. Good riddance Arvest.

  Response from the owner

  Mary Mills We’re sorry to hear that you're considering finding a new bank. We certainly value all of our customers, especially those who've been with us as long as you have and don't want to lose you.. We’d like to know what happened to you and hopefully make it better. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

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  Scott Bryson
  5

  Love this bank, great customer service and support

  Response from the owner

  Hi Scott, thank you so much for the five-stars! We're so happy to hear this about our customer service and overall support!