Arvest Bank W Walnut St, Rogers

Arvest Bank Reviews

• H

  Hef Tanner81
  5

  I have never in my life felt as much warmth from a bank in my life. I am a cardholder or in other words a member of this Bank, and the atmosphere is wonderful. The feeling of the place is soothing the attitude of the employees is out-of-this-world. I felt magnanimous here. It's a Friday and whoever they have greeting customers (Puerto Rican Lady) Is amazing.

  Response from the owner

  T-Force N’ JAM-Control MakTar Nation Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

• S

  Sandy West
  5

  Love how friendly everyone is as soon as you walk in the door. Wait time to see an officer or loan clerk is minimal. My PayPal Acct was recently hacked, but thankfully ARVEST holds for 2-3 days and I was able to report it to Arvest and get it stopped before the damage was done to my account. Love the bank and the people!

  Response from the owner

  Hi Sandy, we're so glad you have had a positive experience with us! Thank you for the review!

• R

  Restart Plays
  1

  Not impressed. Went to deposit a check and withdraw some cash. But going to use my card later that night 0% of my paycheck was actually deposited and he NEVER gave me a deposit receipt. Called arvest waited 35 min just for one associate to pick up, was told I would have the money back in my account by Friday at 5. Now it’s Saturday 10:00. No effort has been made to reach out to me, an explanation or helping me recover my loss. Seems fraudulent... might switch banks.

  Response from the owner

  We’re so sorry to hear about your experience and understand your frustration about not having access to your paycheck. We would like to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?

• F

  Frida Mateo
  1

  The slowest Arvest bank in Rogers! Waited 45 minutes to just get to the window, and there were only 2 cars in front of me. Customer service isn’t the greatest either.

  Response from the owner

  Hi Freda, we are very sorry to hear about your recent experience at this location. Customer service is our top priority, and we would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your contact number to [email protected]?

• K

  Kristyn
  5

  You guys are amazing! You made opening an account such a breeze today! Thank you. I had some trouble activating my card as well and customer service was just as wonderful. So glad I changed banks!

  Response from the owner

  We're so happy to hear this, Kristyn! Thank you so much for your five-star review and welcome to the Arvest family!

• r

  rebecca willett
  1

  The company i work for uses this bank. And i swear no matter what time you go the business lane is the slowest . today i sat in my car for 30mins mind u its just me and the car at the window. 30 mins so i drove out the lane went inside and had to wait another 20 min in line. Just 3 customers in front of me. And 2 employees working the front. Wth!! U got 4 window and 2 employees working ON A FRIDAY AFTERNOON. AND U USE A MACHINE TO COUNT THE MONEY. SOOO DONT YA THINK YAL COULD MOVE A LIL BIT FASTER. i swear yal would make my day better if ya just speed things up . maybe 2 business lane and employees : just saying

  Response from the owner

  Hi Rebecca, we understand that your time is valuable, and we’re truly sorry to hear that you were not assisted in a timely manner at our W Walnut location in Rogers, AR. Customer service is top priority at Arvest, so we appreciate you taking the time to bring this to our attention and we will use this feedback to learn and improve. If you would like to discuss your visit with us further, please send your contact information to [email protected] so that we can connect with you.

• K

  Kevin Martinez
  1

  Is Arvest a good bank? But no this one

  Response from the owner

  Hi Kevin, we are very sorry to see this one-star review and we would like the opportunity to listen and learn more about your experience and how we can earn more stars. Would you please send your contact information to [email protected] so that we can connect you with a member of local management?

• J

  Joseph Smith
  1

  Had branches from all over Northwest Arkansas and Southwest Missouri print a piece of paper for me when it was important. Mariela was at this branch and refused siting company policy and was quite snotty and stuck up about it. I'll be moving my accounts next week to another bank. This cost me an important deadline on Friday at 5.

  Response from the owner

  Jesse Pettry We’re incredibly sorry to hear this. If you’d like to discuss with a local manager, please email your contact info to [email protected] and we’ll put them in contact with you.

• T

  Tony Wiseley
  1

  45 min stuck in business lane before making it to the window. Pulled up 3rd in line. Cars pulled in behind and beside me so I couldn’t even leave.

  Response from the owner

  Hi Tony, we’re so sorry to hear of your recent visit to our location. We understand that your time is valuable and would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?

• B

  Becky Harrier
  5

  Robert Lawler helped me open an account today. I appreciate that he informed me throughout the process. He made me feel valued, and that matters!

  Response from the owner

  Hi Becky, thank you so much for sharing your experience at our W Walnut Street location in Rogers! We’re glad hear that you experienced great customer service and that our associate was helpful during your account opening process. We appreciate your business and your review. We will be sure to pass along your kind words to this branch!