Arizona Federal Credit Union - Operations Center - No Branch Access N 44th St, Phoenix

Arizona Federal Credit Union - Operations Center - No Branch Access Reviews

• B

  Ben F
  1

  DELAYED TEXTS FOR LARGE WITHDRAWAL ALERTS: 2/25: Just now I'm receiving a text message about a significant high-dollar withdrawal that I initiated yesterday morning at 9AM at a certain retail store. The transaction was posted to my account, fully by the time I had returned home, was completely posted and cleared. So please don't say "it was still processing" as the reason I got the text today. This is a recurring theme with Arizona Federal Credit Union, and it's the reason that I do not think they have adequate IT infrastructure, theft deterrent solutions, and adequate alert system. Sometimes I will have a very high-dollar withdrawal, well into the thousands, and will not be notified via my text alert that I have set up with the Online Banking Settings, for several days. Sometimes when I get the alert, I'm so alarmed because I see this big amount go through, and this little balance, and then I look closer, and say "Oh, that was 4 days ago." That time it almost gave me a heart attack. It is usually 2 to 4 days. These are high dollar amounts of in-person transactions, made with my card, that are approved and initiated by me, but what if it wasn't? Other times, I get the notifications as well when my cox, cell phone, and electric bill have posted. Those are sometimes sent in an alert to me the same day as the transaction "clearing" in the checking account, but more often, the routine is again a big delay in notifications to me. It's annoying, and concerning to me. I feel that my account is not being protected very well proactively with account notifications and reasonable response/delivery to text messages regarding high balanced, unusual, and uncommon transactions. AZFCU - please step up the IT Security Functions of your team. Your team in this day and age should have a program capable of providing real time data much quicker than 48 hours later. This is simply not acceptable, by any stretch, or excuse of the response that I'm sure to get back in a reply of this review.

  Response from the owner

  Hi Ben – Thank you for your feedback. We'd like an opportunity to look into this issue with you and find a solution to ensure you receive transaction notifications in real-time. Please email us at [email protected] with a good contact number, and a member of our team will reach out to you.

• M

  Meghan Draper
  1

  Debit card said "not authorized" at Fry's 2x in a row. Spouse had to come in with her card to pay for the transaction. These are for the same checking account. You can't feel confident in the service. A few weeks ago, our other card was declined at a gas station. Every time, we have had ample money in the account. Their machines are not reliable I have zero confidence in this place. EDIT: Tried to call service hotline to find out about this, but they said I didn't answer a question correctly, when I did. We had to hang up, and will now have to drive to a branch. SO FRUSTRATING, I can't even handle banking with them anymore. Get your $hit in order AZFCU! EDIT AGAIN: Called back, after hanging up on first representative, and was told by the next representative, that I couldn't "tell my husband the checking account number." OMG can they do anything else to alienate a customer? I suggest paying your afterhours folks a little more than $15/hr to get some quality professionals in. EDIT FINAL TIME: Just got told again, that our information didn't match for security purposes and therefore they couldn't help us. We are now driving to the branch. You can bet that I'll be reporting this to the FTC, CFPB, the BBB, and a personal note sent to the CFO and CEO personal address. This is f*ing insane!

  Response from the owner

  Hi Meghan - Thank you for your feedback - very sorry about your service experience. Please email us at [email protected] with a good contact number so we can reach out and try to make things right.

• S

  Sunny
  2

  Not happy that the CU isn't open Saturdays yet. Im in agreement with alot of people's experience and I've been a member for over 40 years. I've requested loans, an increase in my credit card balance and have always been denied. I worked for COP for 30 years, have excellent credit rating and I complained that it's because I'm female, who knows..yet, they were glad to give me a car loan. Discover has been much more accommodating and for balance transfers and increases they are the best, within minutes they approve me without the b/s and humiliation. . I stay with the CU for convenience , but won't ever ask them for anything or finance anything either.

  Response from the owner

  Hi Sunny – Thank you for your feedback and for being a long-time member. We’d like to learn more about your concerns. Please send us a direct message on Facebook with a good contact number so our tam can reach out – or please call us at 602-683-1000. Thank you.

• R

  Rosalva Mendoza
  2

  I applied for an auto loan and while working through the process my loan consultant was Ariel Ortega. She emailed me once through the whole process and when I would email her, she would not email me back same thing when I would call and leave her a voicemail she never answered once. I had to call the other number to speak to someone else. When it was time for me to actually sign she scheduled me for 3, but never told me I was scheduled. I called at 2:45 as I had not heard from someone and they told me I had an appointment for 3. The communication was horrible! I've had 4 other loans with this company all paid in full within a year and this experience was by far the worst! The in store Branch that did the signing was very helpful.

  Response from the owner

  Hi Rosalva – Thank you for your feedback. We’re sorry to hear that we dropped the ball and didn’t communicate with you properly. We’ve forwarded your comments to the appropriate management team for review. If you’d like us to follow up with you please feel free to send us a direct message with the best number to reach you at and we’ll have one of our senior team members call you. Thank you.

• E

  Emily
  3

  I used to love this Credit Union, but it's lost touch with the Members. Now there are account fees, branches with tablets instead of human tellers, and broken apps. The website isn't working either. Update: Yes there is typically 1 human teller. There used to be about 4 (at most locations). So the tablets have only replaced 75% of the tellers. If we wanted online banking, why not just stay at home? If you come to a location, it's because you probably need a human.

  Response from the owner

  Hi Emily – Thank you for your feedback. While we do have tablets at the branches, they are in no way intended to replace our tellers. We always have tellers at all of our branches, the tablets are there for members to use if they so choose to. We’re sorry to hear that you were having trouble accessing our webpage. If you’re still having trouble please send us a direct message through Facebook and we’ll be happy to have someone give you a call. Thank you.

• d

  david
  1

  They went after a 2 year old overdraft fee on a closed account. They must really need those 35 bucks. Many better C.U.s out there. Where I bank now would of waived it.

• R

  Rene Navidad
  1

  I would give this place no stars if I could. I came in with my spouse to join our accounts at 5pm. We waited around for 45 min. Then was seen by a condescending large blond white woman who was no help. She didn't help us because my spouse didnt have a passport and a social on them. Instead made up some bs story about policy just so she wouldn't be stuck helping us after hours even though we've been there since 5pm and bank closes at 6pm. WORST CUSTOMER SERVICE!!! THIS BRANCH IS A DISGRACE TO THE AZ FEDERAL CHAIN. Please someone do something to make them better to their loyal customers.

• S

  Sheep Dog
  1

  Scam artists. Especially the President and the COO. Scam company.

  Response from the owner

  Hi there – We appreciate your loyal membership and we’re sorry about your recent experience. We’d like to have a team member reach out to you to learn more. If you don’t mind, please email us at [email protected] with a good contact number and a member of our team will reach out to you.

• R

  Ryan Villalpando
  5

  Quick!! Take these 5 stars, I’m not using them. ✌🏾

  Response from the owner

  Thanks Ryan!

• C

  Christina
  1

  Horrible! The machines always act up, and the people are of no help!