Arbor Financial Credit Union S 9th St, Kalamazoo

Arbor Financial Credit Union Reviews

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  Nithesh Dasari
  1

  Stay away from this credit union..terrible experience. I moved to Michigan recently, heard great things about this credit union and i tried to open an account online, Claire Wagner from the eCommerce department made this experience a nightmare, she was horrible, she withdrew my application and refused to answer my questions and when i asked why she withdrew my application, she responded she is not required answer me. I asked her what my next steps were, she said i could visit the branch (despite telling her that i am 5 hour drive from where i live, , which i was okay making a trip for) and but she kept going on that we can't guarantee anything to you even if you were come in (what a negative way to welcome your new customers). I told her attitude towards me was unacceptable, she didn't care. She is incapable, doesn't care for her customers. She is disgrace to this Credit Union. I regret to have given this credit union a chance for my banking needs.

  Response from the owner

  Nithesh Dasari, Thank you for reaching out to us and we are sorry for your frustration. During these times, we’ve had to take extra measures to ensure accurate online account openings. Our branch staff is held to a high standard of adhering to these safety protocols, and we are truly sorry if there was a miscommunication surrounding that process. We would be happy to meet with you in person to review your application. Please private message us if you would like to set up an appointment at your earliest convenience so we can discuss this further.

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  brooke boyd
  1

  My husband and I went in to see about getting a mortgage with arbor. We have good credit and funds for a down payment, but the mortgage officer seemed to judge us because we are in our 20's, so that must mean we aren't worth their time. Sat with the officer for less than 10 minutes before she said she wouldn't be able to get us a mortgage and sent us on our way. Been preapproved elsewhere almost immediately.

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  amber rene
  5

  I am so glad I switched to a credit union! I don't have to pay any fees for my own money. This particular Arbor location has helped me numerous times with different problems over the years. The people are always polite and helpful, not to mention the building is absolutely beautiful. It's a comfortable setting that makes me enjoy interactions there, despite sometimes unfortunate circumstances for visiting. Thanks 9th st Arbor!

  Response from the owner

  Thank you so much, Amber! We appreciate you more than you know! We look forward to seeing you at our 9th Street location again!

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  Carrie Boyle
  1

  One star is too many. As many others, we have been long term members. We have had multiple mortgages through them along with car, RV and boat loans. They have always been great to work with until we applied for a refinance this year. We applied in the beginning of March. First two weeks were fine, then it went downhill quick. Now I know these are unique times and low interest rates but as of this review date, we still haven't closed. We are in our 15th week and it will be over 16 weeks by the time we close. Then they tell me I have to prepay our house taxes 2 1/2 months early even though we aren't escrowing anything. Then on top of that, our first payment isn't until September 1st even though we are closing June 30th. Not a big deal except we have to pre-pay the interest from June 30th until September 1st even though I will be making a payment on my own August 1st. We have a friend that has been a realtor for over 20 years. He says Arbor is the worst out there. Use them at your own peril.

  Response from the owner

  Carrie, we appreciate your long term membership with us and never like to disappoint our members. Due to the nature of the situation we are all facing we’d really enjoy reaching out to you to discuss your comments.

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  Pamela Chapman
  5

  Joining Arbor Credit Union was the best decision we've ever made for our financial future. We'd been with Fifth-Third for decades when we began to feel it had become a little impersonal. A forbes article about the flight from traditional banks to credit unions appeared around the same time and we'd heard good things about Arbor. We're so glad we took the leap!

  Response from the owner

  Hello Pamela! We are so glad you decided to take the leap as well! Welcome to Arbor Financial!

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  Vestina Hawkins
  1

  I have been with Eccu for 20 years and had no problems. Currently Arbor Financial has continued to charge my online baking $35 when my online bills are on the same date as my direct deposit. Their response is that the online bills are taking out at 5:00 in the morning and my deposit isn't posted until 9:00 when the bank opens. How can a bank pay a bill when they aren't open. All transactions for the day should be when the bank opens. Also I am able to see my deposit after 5:00 on Thursday.

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  Caitlin S
  2

  Clunky app. And right now, they have their app and online services down for 3 full days while they "refresh." Working in IT, I know that with proper planning, there is absolutely no need to have a 3-day downtime. That is absurd to not be able to access your money online, especially at the beginning of the month when mortgages are due. I've been with them for years to support the community I grew up, but this is making me switch. A 3-day downtime is just really poor service to your customers.

  Response from the owner

  Hi Caitlin, A Contact Service Representatives has reached out to you to offer assistance with any transfers or loan payments you might need. We are sorry for the inconvenience you are experiencing. Unfortunately, we needed to follow this schedule in order to bring you the Mobile & Online Banking Refresh which will include new services and features outlined here: www.arborfcu.org/refresh Our Contact Center is available at (269) 375-6702 or by email at [email protected]. We hope to connect with you soon and look forward to bringing you improved services available on Wednesday, October 7 at 8:00 AM.

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  T
  1

  I'm not sure what has happened over the past several years, but I've been in a member for a few decades, and they've gone down hill at a steady pace. It used to feel like an actual credit union, where being a member meant something. Now - big bank feel and actions. Fees increased to match big banks, same with policies. Holding deposits unnecessarily long, etc. Whatever training has fallen aside too, as the experience is horrible typically at branches. I would not recommend them to anyone. PS - no need for some cookie cutter response from Arbor, I've tried many times in person and by phone, no need to try to make yourself look good by a politically correct response.

  Response from the owner

  Good Afternoon Ted We appreciate your candor and although you aren’t looking for a response we want all of our members, pleased or displeased, to know they have been heard! We’d like to reach out to you to discuss the situation in hopes your feedback can make a positive impact on the member experience, please PM us the best way to contact you! Thank you.

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  Sarah Gilbert
  5

  When talking with Tony Flanders in the loan department I instantly felt like he was an old friend. He listened and really cared about getting us the best opportunity. He continued to check in with me and I feel I could reach out to him anytime. I am so thankful he was able to get us a consolidated loan and it's taken a weight off our shoulders. He really went the extra mile. Thank you Tony!

  Response from the owner

  Thank you so much for the wonderful feedback, Sarah! We'll make sure we let Tony know how happy you were with everything, and we're glad he was able to help. Thank you for being a member!

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  Jaxxon M
  5

  Travonte was a patient and communicative teller today! been banking here since I was a teen, everyone is very understanding of all situations and personable in conversation.

  Response from the owner

  Hi Jaxxon! We are so happy to hear you have pleasant experiences time and time again. Thank you for your continued membership. We're grateful to have you!