Arbor Financial Credit Union S Westnedge Ave, Portage

Arbor Financial Credit Union Reviews

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  samantha close
  5

  They are so helpful and they totally understand and work with you if you accidentally overdraft. Or if you like struggle for a min, financially, after a big purchase or something, they consider your previous banking history with them and will forgive you. 👍🏻

  Response from the owner

  Hi Samantha! Thank you for the 5-star review and kind words. We are so appreciative of you sharing your experience. Thank you for your membership!

• H

  Hails Wails
  5

  Started my very first bank account here back when it was ECCU, and have always had the most pleasant banking experience. Had the pleasure of meeting Tra'Vonte last week, he was super personable and made me feel totally at home while taking care of my banking needs. I love my credit union, here's to many more years!

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  Devon Jackson
  5

  I had No idea that you could earn interest on a checking Account until TraVonte told me how to!! He was such a delight with a great energy about him. I will no longer go thru the drive thru. Thanks TraVonte for making me $$!! Nothing but positive vibes from this guy! Love it and Love my Bank!!

  Response from the owner

  Virtual high five Devon! Thank you for the nice feedback and we're glad that TraVonte is helping you make some money.

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  Giulia Hayes
  5

  I had a great experience at Arbor! I have been banking with them for several years now and do all my loans and accounts through them. They always give the lowest interest rates, and momentum checking is awesome. I was happy they opened one so close to my house! I went in today to this location to change my name, get new cards, and apply for a loan, and was helped by Emily. She was very friendly and professional, and took care of everything right away. Within a few hours, I was approved for the loan and signed all the documents online! All of the employees there were friendly and the place was clean and tidy.

  Response from the owner

  Thank you so much for your feedback Giulia! We are so glad you've had such a wonderful experience and we are happy to be conveniently located to serve you.

• A

  Ana Wilson
  5

  I have my mortgage with them, excellent and fast service, lowest rates you can get! Also, stopped at a branch today to do a ton of transactions and TraVonte’ (cashier) was extremely professional, fast and friendly. Westnedge branch got my business.

  Response from the owner

  Thank you so much for the kind words Ana, we appreciate you and are so proud of the wonderful experience we were able to provide. Thank you for your membership!

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  Carol Glidden
  5

  I had a great time today with teller Travonté Charles. He showed me how to use Zelle & Bill Pay, both of which I believe are new with your software update. At any rate, before today they were new to me; he showed me how easy & handy the programs are to use. Then, we had a minute to chat. I found this delightful. I rarely speak to anyone face-to-face nowadays. We were masked, of course. This was a great start for me to a day which I knew would soon be very sad (re a pet). It was very helpful. One never knows! Thank you, Travonté, for all your help.

• K

  Kathryn Utter
  5

  Travante is a great teller. He is friendly, kind, professional, and down to Earth. I look forward to interacting with him again.

  Response from the owner

  Kathryn, thank you for your review. We're glad to hear you had a pleasant experience with TraVonte. We think he's great too! We look forward to seeing you again!

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  Cheryl Wright
  5

  Love Arbor! Earning extra money just by having my checking account switched! Didn’t even know that was an option. Thank you TraVonte for going above and beyond with excellent customer service!

  Response from the owner

  Hi Cheryl! Thank you for the awesome rating and kind words about our team members. We are grateful for your membership and thank you for choosing Arbor Financial!

• B

  Byoutofull Queen
  2

  06/29/19 went through drive in at 3:30 pm and asked to deposit money and get change. No other cars in drive thru but mine. Brunette female teller says she’ll take care of it. She literally walks always afterward for 5 minutes until another car finally drives up. She finally comes back and offers no insight or apology on the long wait. I ask her name and she gives some alias, is short with me, and cuts the camera. No thanks. stick with 9th street where the customer service is stellar!

  Response from the owner

  First, I really like your screen name! Fun and creative. Second, I’m sorry you were less than impressed with us this afternoon. We do strive to provide extraordinary service, but missed the mark today. I will provide feedback to the branch manager. On the bright side, we’re thrilled to know you get the service you expect at the 9th Street Branch. Hope you have a good weekend!

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  Sarah MacLean
  5

  Trivante (sp?) was especially kind and personable. I was carefully guided through new app information that I have needed for a long time. I am so grateful for Trivante and Arbor FCU. Best member service around.

  Response from the owner

  Hi Sarah! We are grateful for YOU. Thank you for the kind words and 5-star review! Thanks for choosing Arbor Financial!