TNT Pawn Brokers S Westnedge Ave, Kalamazoo

TNT Pawn Brokers Reviews

• s

  straph williams
  1

  bought a ps5 controller from them for 50 $ that didnt work took it back and they said they cant take it because its missing the sticker and would be illegal to buy it back😂😂 no sticker comes on ps5 controllers ..i wont go there again 🤷🏽‍♂️

  Response from the owner

  Had we been told the controller was bought from us and not functioning, we would have been happy to take a look at it and correct the problem if possible, or swap it out for another. Instead you asked to pawn/sell the controller with us, something we can no longer do when the serial number has been altered or is missing, which is typically a sticker on the back of the controller. I cannot find you in our system for anything at all, let alone the controller, so as long as it was actually bought from us, we would still happily honor our 30 day warranty on the controller if you'd like to come back up so we can assess the problem.

• A

  Adam Close
  5

  I've never received anything but excellent service, if I was huy coffe, a cheap clamp or an expensive item. No matter the reason I have always been treated with respect. I'll be shopping here for a very long time.

• f

  frank miller
  1

  I took my sons there to possibly buy my oldest another guitar. He was looking for a cheaper practice jazz guitar, which they had. After looking around at other things he asked to see and play the guitar that we were wanting to purchase. The sales woman was nice and went to get an amp and chord for my son. The other salesman took the guitar down and as he was about to hand it over the owner (I assume) who was in front of his computer with a phone to his ear says "Are you interested in buying that"?! I was a little taken aback and kinda confused. I responded with "Well...maybe". Without looking away from his computer and with zero customer service tone he says "That is an expensive guitar. Are you gonna buy it"? -Not without him playing it first, can't he play it?, I replied. He again, without coming over to us, without putting his phone down said again with what seemed like unprovoked irritancy "That's NOT a cheap guitar". (This was not an expensive guitar to us. $500) but none the less At this point my sons felt as though they had or were doing something wrong. I simply said never mind, hang it back up. I have seen this man interact rudely with customers before. I'm sure he deals with shady people often but never should he treat customers the way we felt he treated us. We did buy two guitars that day though....thank you Guitar Center.

  Response from the owner

  Hello Frank, from my recollection of the incident the only people in the store were younger kids, probably in their teens. They came in and were spread throughout the store. When the kids were wanting to look at the guitar I did not see an adult with them, it is my policy that we do not show our expensive guitars without an assurance that the guitar may actually be sold to the individual when they are younger. In my experience, most younger kids without that incentive tend to harm the guitars more often than not, be it snapping strings, tightening the strings too far, or otherwise damaging the body. If I had seen an adult with the group I wouldn't have interjected, but I did not, and thus felt inclined to make sure my equipment didn't become damaged.

• A

  Aaron Gifford
  5

  First of all, I’ve been coming to TNT since they opened next to the old Young’s army store on Westnedge over a decade ago. Back then it was Tim and Tom. They didn’t have much of anything back then but they grew and expanded out of that small space into a larger store and opened a second on WMU campus. Tim bought out Tom, and Tim is the owner now. I don’t know everyone there, but the people that I do know are good people. I’ve never actually sold anything to them but I’ve been buying there since the beginning. I can tell you that the prices are generally negotiable if you have cash(but not on everything). If you go in there with an attitude, you can expect to feel it back. It makes sense to me. I own a business and I treat my customers how they treat me. I don’t care if I have to let a customer go, because respect is earned, not granted. Some of the kids(and adults) I see in TNT act like thieving degenerates, and expect to be treated like they own the world. TNT is a locally owned and operated business who know the kind of people they cater to. Don’t expect top dollar for an item they can buy from someone else for less... it’s business! They are fair but they aren’t dumb. I would rather buy from TNT than any other pawn shop around! They have a good selection and definitely know jewelry! The owner was a jeweler before he started TNT so you can bet money that he knows what he’s talking about when it comes to jewelry! I’m a google local guide, and this is one place I’d recommend checking out if you’re looking to sell or buy used items... It really is a good store!

  Response from the owner

  Thank you Aaron, we appreciate the review and your business! We hope to continue to impress for years to come!

• R

  Robert Lance
  1

  This Pawn store is Over priced, and they Under Value everything by 50% or more. Not only that but if you pawn an item they put a 30% $$ to get it out of pawn. Most Pawns are 10% 30 days 20% 60 days 30% 90 days. They only offer 30 days, at 30% so if you pawn something for 150, normally you would pay 165$ within 30 days. NOT HERE your going to pay 200$ even if you get it out the next day.

• T

  Thomas Dix
  1

  Pretty disappointed. I was excited to be in Kalamazoo for once and finally have a chance to checkout your stereo amps. I rarely come to the are and was excited. I got there at 6:07 and you guys were closed and I work at a restaurant so believe me I understand employees wanting to leave. They we're having a meeting or something inside and I let them know I traveled an hour to see the stereo amps. They matter of factly stated their hours and that I could come back tomorrow. I told the guy I wouldn't be able to come back, he told me cool. Not "cool" excited he was being rude. He was acting like I gave them a hard time. Maybe you're employees are told to be strict on your hours but I'm not going to be able to come back and won't waste my time either. I don't even know if you have the type of thing I'm looking for and it would have been great to be able to know if it was worth a trip back. Nothing wrong you guys did, but I would have loved you helping me out instead of acting like I, a sincere customer was being a jerk. I'd still be interested in seeing your stock but you'll have to put it online I'm not making a trip out. The bad attitude I received made it clear that I don't want to work. You could have acted sorry that you were closed and I drove so far.

• D

  Dan Boyd
  4

  I love this store the owner, and who I’m assuming are his sons, are very helpful and respectfulness always willing to answer my questions. But my only issue is with the short guy who is always condescending and acts like because I have a medical condition, that I can’t comprehend what he is saying. I’ve never been disrespected so horribly before. I hope something is done about him because I’ve been in the store multiple times before and loved the experience. But he makes me not want to go back. If you want a good price and great customer service go here but stay away from him. (You’ll know him when you see him).

  Response from the owner

  Hello Dan, Thank you for taking the time to let us know about your experience. We have already talked with the employee, and will be implementing training across the board in order to ensure that all of our employees are up to the same standard.

• D

  David Ex
  5

  I wrote a review for a different pawn shop sometime ago and accidentally posted it to TNT, this other place wasn't even a real pawn shop though they advertised as if they were... Anyhow, TNT is a great place! I have bought electronics from them before and never had issues. Sometimes I've gotten a loan on some things and they were really cool to work with, they even helped me out getting it back. I highly recommend TNT of Kalamazoo if you are looking for some good deals or need a loan.

  Response from the owner

  Thanks David for the positive feedback. We always appreciate hearing that our customers had a great experience. Hope to see you soon!

• N

  Nada Drennan
  5

  I bought a Kindle Fire from them for about half of what I would have for a new one. They were very helpful and straight forward with me. I read the complaints about the mark up between what was given to the people who were selling and the people who were buy but they are there to make money. I would recommend Craigslist for those of you who do not understand that you are going to get top dollar for used merchandise. They make you an offer and it is up to you to decided whether you will take it or not. They are not twisting your arm to sell your stuff.

  Response from the owner

  Thank you Nada for you positive feedback. I'm glad we could cut you a deal on your Kindle Fire. You're right that some items are better off to be sold via Craig's list or another internet platform. We try to make a deal on anything that comes through the store. Sadly, that is always the case. We hope to see you back soon!

• D

  Daniel Smith
  5

  TNT is a great place to shop. I have read the other reviews posted. People do not understand that pawnshops will not give you the full price you bought something for when you come in to make a pawn. The guys at TNT are extremely friendly. They know exactly what they are talking about. TNT is an amazing place to go to.

  Response from the owner

  Thank you for being understanding, we try to give the best prices in town. Albeit, we can be a bit picky on the items we take in. We try to resale high quality items and gently used items. This creates a much higher customer satisfaction for new-to-you items.