APGFCU - Elkton Branch E Pulaski Hwy, Elkton

APGFCU - Elkton Branch Reviews

• J

  Jaceon Lucas
  1

  I try to withdraw money out my account at the Drive-thru the lady said I owe 20 dollars on my loan. I told her I payed it's yesterday. I said it didn't pop up on my side yet. I then showed her my phone where I payed it. She then said well its do again in 2 weeks or you can just take some of your money now to pay it off. I told her no thanks I would just like to withdraw my money. She told me she can't not do the withdraw unless I make a payment that was due in 2weeks or pay my full loan off. So I had to go to the ATM and take all the money out. Elkton is the worst apg bank they have. Driving 7 miles down the road to northeast is better. It's always something going to elkton apg

  Response from the owner

  Hello Jaceon, we apologize for the inconvenience. We would like to learn more about your experience that led to this review. Please email us at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email.

• M

  Mike Engle
  5

  my wife and I love this federal credit Union awesome tellers and great customer service The best technical support in the business

  Response from the owner

  Thank you, Mike, for your 5-star review of our Elkton Branch! We are happy to serve you and your family and we appreciate your membership.

• D

  Dawn Farris
  1

  I agree with Tori L! We had our car loan through APGFCU. They would redact my account number and my balance every month. The only thing they would allow me to see on the monthly payment (I paid on time every month at the bank) was the amount I paid. When I complained, they said I had no right to know that information- how much I owed on my car loan. After a year, we ended up refinancing the loan with another bank. They are unscrupulous and unethical. Please be very careful with who you choose to bank and borrow.

  Response from the owner

  Hello, we would like to learn more about your experience that led to this review. Please email us at [email protected].

• C

  Charles Cook
  5

  Great customer service. The employees always greet you with a smile and if you have a problem they do their best to make it go away.

  Response from the owner

  Charles, thank you for your review and kind words about our dedicated staff. Our members come first and we are glad it shows!

• M

  Matt Stevenson
  1

  The wait times are a joke, I’m currently in line and there is a total of 16 cars waiting in 4 lanes.. every time I come here I have to wait at least 30 min.

  Response from the owner

  Hi Matt, we apologize for the wait you encountered when you arrived. We do from time to time experience higher drive-thru traffic than normal and we appreciate your patience. We are encouraging members to use remote services as much as possible to avoid waiting. Please visit https://www.apgfcu.com/content/docs/APGFCU_Remote_Transactions_PF-AI-FY-041320.pdf for a list of 54 Ways to Transact without Visiting a Branch.

• T

  Todd Mears
  5

  5 drive-thru lanes are always better than 2!

  Response from the owner

  Hi Todd, thank you for the 5-star review of our Elkton Branch!

• G

  Greggory Triplett 2nd
  5

  More than just a bank! Their more like family always willing to help you succeed! Love this bank!!

  Response from the owner

  Hi Greggory! Thank you for the 5 stars and kind words. We are dedicated to helping our members achieve, prosper and grow.

• T

  Tammy Brown
  5

  Went above and beyond to settle my loan in a fast manner even with rough times that are going on with the virus.

  Response from the owner

  Hi Tammy - thank you for taking the time to leave us this 5 star review. Very happy to hear you received such prompt service from our dedicated staff.

• T

  Tony D
  2

  Very slow drive thru 4 bays and only 2 tellers and I got here 10mins after opening

  Response from the owner

  Hi Tony, we apologize for the wait you encountered when you arrived. We do from time to time experience higher traffic than normal and we appreciate your patience. We are encouraging members to use remote services as much as possible to avoid possible wait times. Please visit https://www.apgfcu.com/content/docs/APGFCU_Remote_Transactions_PF-AI-FY-041320.pdf for a list of 54 Ways to Transact without Visiting a Branch.

• T

  Troyal Taylor
  4

  Very good credit Union, they do with with you and help you as much as they can