Anoka Hennepin Credit Union Lake St, Forest Lake

Anoka Hennepin Credit Union Reviews

• J

  Joe Hansen
  5

  I have never been treated more like a person than a number at an establishment before, let alone a bank. All of the staff have been extremely helpful in one way or another. But Sam has stood out the most with the purchase of my new vehicles. She made the process seamless and know what she is doing. When I had questions (and I had a lot) she stayed patient and answered my questions with a smile. It's hard to find good customer service these days, but Sam and her team are setting the standard in what customer service should be. Kudos to all of you, and thank you Sam!

  Response from the owner

  Hi Joe, thank you for sharing your experience with us! Sam and her team work to provide superior service and we are so happy to hear how it has impacted you in such a positive way. We value your membership and look forward to working with you in the future.

• M

  Melissa Hirsch
  1

  Banked with them for over 5 years. By far the worst bank. They change their terms without notifying you and charge multiple insufficient funds fees if an auto pay is attempted more than once. They used to pay my auto pays even if I didn't have the funds available. So a $33 overdraft fee is completely acceptable since they paid it. They just stopped covering them after years of always doing it without even notifying me. So for months I thought my trash bill was being paid. Come to find out that it wasn't and I was charged a $33 fee as well as a returned check fee from my trash service. So $66 a month in fees and trash bill was never paid. The app never had any info about the non payments. Why would I think differently when for years they were always covered. I never had financial issues till covid and they just took advantage during hard times. Years without issues and in one year they took $3000 in fees. Like I said, I would accept it if my account was overdrafting. It only went negative because they charged $33 every time they declined a transaction. That is the most b.s fee and should not even be allowed. If you opt out of over drafts they still charge for declining. They are the most cold hearted and unhelpful bank. I am currently working with an attorney because it is illegal to charge multiple non sufficient funds fees for the same transaction even if it is tried more than one time. I honestly cannot even explain how badly I feel about this bank and how they operate. They will gain as much as they possibly can from the ones that are barely getting by.

  Response from the owner

  Hi Melissa, thank you for submitting a Google review. The issues you’ve cited here are far more complex than we can assist with through this communication channel. You spoke to the Branch Manager at the Forest Lake branch yesterday, if you have additional concerns that were not addressed during that interaction - please contact us directly.

• R

  Rob Fredrickson
  5

  Why not Wyatt? This guy, this branch, this team. Much like curry, I wish I would have known about having a real banker much earlier in life. Have you ever tried curry? No? I can tell, otherwise you would have been at the credit union by now getting set up. You have? So you understand then. Quit being a big bank sheep, make the jump.

  Response from the owner

  Hi Rob, we couldn't agree more! Thanks for sharing your experience with Wyatt and Forest Lake with us. Much like curry, we are glad you found AHCU and look forward to working with you in the future.

• K

  Kelly Flaten
  5

  Hands down, our banker, Samantha Jolly, is the BEST!! She is kind and always responds to my requests in a timely manner! If you want to bank with someone you can trust, I recommend Anoka Hennepin Credit Union Forest Lake :)

  Response from the owner

  Thank you for taking time to review us Kelly! Sam and her team do a great job and your feedback makes a big difference! We look forward to working with you in the future. Take care!

• S

  Scott Zieglmeier
  5

  Wonderful Credit Union. Every single person working there is incredibly friendly and customer service is top notch. Great small town feel where you are known and not just another number. I truly enjoy working with the wonderful people at Anoka Hennepin Credit Union.

  Response from the owner

  Hi Scott, thank you for your review. We love knowing how we've helped our members! We hope to serve you for many years to come. Take care!

• T

  Tanya Lambert
  5

  Sam Jolly went above and beyond on a Friday evening- working past her end of day, in order to help me secure a vehicle loan when I was having issues with a recent purchase. I don't know any banker who would stay past the end of their work day, much less on a Friday evening! Thank you Sam for going above and beyond!!

  Response from the owner

  Hi Tanya, thanks for stopping by to share your experience with us. We are so happy to hear Sam was able to help you with your vehicle purchase and we look forward to working with you in the future!

• L

  Laura Oldenburg
  1

  Honestly the worst bank I have ever banked with. Credit union means nothing. The people are rude and they put bills through your account before applying deposits and then charge you. Isnt that illegal now? They say they don't do that but they do. Bills magically go through your account in the middle of the night but deposits don't. We have recently stopped depositing funds in this acct and they charged us an overdraft fee for a 5 dollar bill pay. We only had 2.75 to cover it. We have money in two savings but they won't transfer it to cover the bill pay?! They also have a 500 limit on their checking acct. You cannot spend more than 500 a day unless you call them. Guess what if it's the weekend? Worst customer service I have ever encountered.

  Response from the owner

  Hi Laura, thank you for providing feedback to us. We want to extend an apology that the service was not what you expected from us. We will be contacting you directly to speak further about your concerns.

• W

  Wholesale Enterprises
  5

  All The people that work here are very friendly and they have always got me great rates on my camper, jet ski and motorcycle loans.

  Response from the owner

  Thank you for taking time to review us! We look forward to helping you in the future. Have a great weekend!

• E

  Evan Johnsen
  5

  Wyatt was very nice, easy to work with and extremely helpful. I would contact him again for future loans.

  Response from the owner

  Hi Evan, thanks for your review. We look forward to working with you in the future.

• B

  Brandon Jordahl
  1

  Will charge you exorbitant overdraft fees one after another and then lie on the phone that they can’t do anything about them. They literally hand out “oopsie” slips to get them forgiven when you sign up. If it ever happens again, like in the middle of a pandemic, they will just charge you over and over again for over drafting. They also have a $500 daily spending limit on money that is yours in the account. Interesting juxtaposition.

  Response from the owner

  Hi Brandon, thank you for reaching out to us with your recent interaction with our call center team. You are correct, we do provide a slip to new members to excuse an overdraft fee occurrence as a one-time courtesy. We acknowledge that even though members have the best of intentions, math errors or unexpected expenses do happen and may cause an overdraft to occur. Ultimately - members are responsible for ensuring they have sufficient funds to cover the transactions at the time they are authorized and because of this - we do not reverse overdraft fees for continued occurrences of insufficient funds that are not credit union error. To clarify, we have a daily POS and ATM withdrawal limit on our debit cards as one aspect of our fraud mitigation. Members have the ability to request those limits to be raised providing they have a consistent account balance to support the increase. Please contact us by phone at 763.422.0290 or in person at our five open branch locations if we can help to clarify anything additional regarding your specific concerns.