Wells Fargo Bank Lake St, Forest Lake

Wells Fargo Bank Reviews

• N

  Neenah Lor
  1

  Worst customer service ever! Avoid this place at all costs. These people obviously don’t wanna help out their customers. They need to hire people who really wanna help. They don’t even deserve 1 star!!

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• J

  Jared Perillo
  1

  If I could say one word about this location, it would be 'understaffed.' Every single time I walk into this branch I wait in a line that seems to never end. I walked in on November 30th, 2021 to get my debit card replaced and the teller did not do her job properly so I was waiting for something that was never going to come. This is extremely frustrating. I'm closing all of my accounts and moving on to a different bank because of my experiences at this location.

  Response from the owner

  Thanks for bringing this to our attention, Jared. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  M H
  2

  Went there yesterday closed our accounts because we had some fraud not the fault of wells fargo they gave us our money we told them about 2 dollars in the other account they said it was in the check they gave us and to complete closing of accounts need an appointment "what" when we got home checked accounts on computer 2 dollars stilling account hope they can fix that at appointment?

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• L

  Lucie Hunter
  1

  We have our mortgage with Wells Fargo. I can’t speak for branches other than the Forest Lake one, but this one seems to have either incompetent staff, or completely lacking in common sense. Not once has there never been an issue whenever dealing with them. Unbelievable. I’m writing this as I sit in a personal banker’s office trying to get a check deposited (not cashed) from a major, national, insurance company. Going on 25 minutes to get a check deposited. Imagine if I was here to cash it?

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Dustin Strom
  5

  My go to Wells Fargo for loans or anything else. I've worked with the banker Alison on several occasions. She's friendly quick, and professional.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Dustin. It’s wonderful to see that you’ve had such a positive experience with Alison. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• D

  Diane Kestner
  5

  We walked into WF to get some papers notarized. The gentleman told us that they would get us in but without an appointment we might have to wait awhile. He was very friendly and professional. While we were waiting, an angry employee came out and stated "without an appointment you will not get in today" ...with her, we would have given the bank a 0 star!?! About 2 minutes later, Milton the bank manager, asked if we had appointments and what we needed. He was very friendly, positive and helpful! He got us in with Milissa right away. She was efficient and caring! Without Milton and Milissa, the.bank would have received 1 🌟, due to these 2 exemplary employees...WF receives a 5 🌟 rating!

  Response from the owner

  Good afternoon. It’s wonderful to see that you had such a positive experience with Milton and Milissa. I'm sorry you can't say the same about our other branch associates. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• C

  Christopher Olson
  5

  I've always had a great experience here. Sandra is my banker and she has always been very fun to chat with and explains things very easily. All the employees I've dealt with have been very kind. I look forward to going in and seeing them.

• D

  Doug Jurek
  2

  Service inside is usually fast and helpful, but since I live a ways away I sometimes need to call a banker for help, good luck. I have called a half a dozen times and have never gotten through, phone rings for a few minutes and then goes dead. Very frustrating!!!!!

  Response from the owner

  I'm very pleased to hear our team members at this branch are fast and helpful, Doug. I'm concerned about your phone experience, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• A

  Austin Rautio
  3

  I've never had an issue with the service here. I'd go as far too day they offer excellent service however they desperately need a new outdoor janitor. The building, lights, windows, drive through windows and kiosks are covered in nasty spiders and spider webs to the point were it is simply disgusting. There is also a need for repairs to the blacktop. Edit: The place has been considerably cleaner. Updated stars from 1 to 3.

• J

  Jessica H
  1

  Wait times are consistently long, required to see bankers for things that do not actually require a bankers attention. Do not like to leave negative reviews, but hopefully this will help correct these issues.