Andrews Federal Credit Union NJ, Mt Laurel Township

Andrews Federal Credit Union Reviews

• V

  Victoria Wynder
  5

  My brother had a seizure at this bank today. He was by himself, walked up to the teller, and passed out. He could have died, but thanks to their quick thinking employees, his life was saved. So no, this isn’t a review regarding the bank itself. I can’t tell you how they handle transactions, deposits, or anything like that. What I can tell you, is this bank is full of wonderful people who actually CARES for whoever walks through their doors. My brother is alive because of them. My family and I are forever grateful for all of you!!!

  Response from the owner

  Thank you for sharing your story, Victoria. We are so grateful to learn that your brother is doing well, and that we were available to help. What we do for our members is never routine! When you need us, we are there.

• T

  Through the Bible with Dr.Stevens
  5

  I have been a member of Andrew's since 1981 when I was stationed at Andrew's AFB...they are the best!

  Response from the owner

  Good morning, Thank you for the wonderful review of our Mt. Laurel location! We agree that they are the best! :) Have a great day!

• M

  Maureen Smith Hartman
  5

  Many years ago, I had a military client who was leaving the area and decided to rent their home ~ They had an account with Andrews Federal Credit Union. They left for Hawaii before we found a tenant so I went to Andrews FCU to pay the rent for the new tenants. Everyone was so friendly, I decided I would start banking with Andrews. I have a wonderful relationship with Wanda at the Mt. Laurel branch. On Friday, May 15th, 2020 - Wanda saved the day for a settlement scheduled for 9:00. The title company, somehow lost the buyers cashiers check of $2000.00. I immediately called Wanda to see what she could do. Without a second thought, she said have the buyer come to the branch ~ I will put a stop payment on the check, issue him a new cashiers check and the $2000.00 that was lost will be put into his account by the end of the day. I called the buyer and said go back to Andrews ~ Wanda has it figured out. Needless to say when he drove up, other than give his name everything was taken care of ~ he was stunned. When I say Wanda saved the day ~ I truly mean it. Thank you Wanda ~ Andrews FCU should be thrilled to have her on their team ~ she is an asset. Maureen Smith-Hartman

  Response from the owner

  Hi Maureen, Thank you for sharing your experience with Andrews Federal Credit Union. It is a pleasure to hear positive feedback from our members. Your experience is reflective of the "above and beyond" service that we strive to provide, and I am so pleased to hear that you have received that caliber of service. Warmly, Tonia Vines Member Advocate

• R

  Richard Spotts
  5

  Never too busy, always a positive experience, tellers, loan officers, etc all seem genuinely happy to work there. I've been with Andrews over 20 years and this branch, while relatively new, is as good as or better than any other.

• J

  JALO JALO
  5

  Great service. Ms. Wanda is Amazing. I definitely recommend this credit Union. They really care. They have a better variety of products. They are better than Navy Federal.

  Response from the owner

  Hi John, Thank you so much for your comment. I absolutely love hearing stories like yours and am thrilled to know that you received such incredible service from Wanda. I will be sure to share this feedback so that she can receive additional recognition. Again, thank you for taking the time to share your feedback with me so that we can celebrate Wanda for a job well done. Warmly, Tonia Vines Member Advocate

• m

  miguel soto
  1

  customer service over the phone is unbelievably slow, i waited an entire hour before giving up and hanging up with lost hope that anyone would ever answer the phone. I called back shortly just wanting to talk to a customer service representative and still had me on hold over an hour with nobody ever answering the phone. this is ridiculous!

  Response from the owner

  Hi Miguel, Thank you for your message and for bringing this to my attention. I am incredibly sorry to hear that this has been your experience and definitely look forward to learning the details of what has occurred. Please email [email protected] with the best contact information to reach you. Warmly, Tonia Vines Member Advocate

• L

  Leninbharathy Jagadeesan (Lenin)
  3

  Less crowded.. good service..coin exchange machine there