Andrews Federal Credit Union Alabama Ave, Washington

Andrews Federal Credit Union Reviews

• M

  Minnie Reese
  5

  The women are very knowledgeable with me assisting. I will be back, the great service I received.

  Response from the owner

  Thank you for the review! We appreciate your business.

• C

  CARAMELkimmie Kim
  5

  It's not Hensen Ridge Credit Union no more?

  Response from the owner

  Good morning, Thank you for you your inquiry. The Henson Ridge branch of Andrews Federal is open Monday through Saturday and our hours are listed on our website. Based on where area is most convenient for you, we have a number of branches throughout the DMV area to assist you as well. Please reach out to [email protected] and we will be happy to answer any questions you may have. Thank you. Andrews Federal Credit Union

• R

  Reneka Sizer
  2

  I have been with with for over 10 years. I use to like this bank but the customer service is becoming trash. When you try to call on the phone the number doesn’t work. When you call the HQ you’re on hold for hours just to check the status of a loan app. Also I been changed my address on the website and on the phone and for some reason my mail keeps going to old addresses. AFCU GET IT TOGETHER!!!

• t

  tracey wright
  5

  Ms.Vanessa Hilton has handled my husband and I so professionally that we decided to change everything over to Andrews. There's absolutely nothing that takes the place of good ole fashion customer service and being able to apply that to the public. Having knowledge about your services and compassionate enough to relay the information to the public . I applaud them for a job well done.

• J

  Joyce White
  5

  I have banked at AFCU for over 20 yrs. We are retired Military. The staff are always pleasant and professional. I now live in SE -DC and utilize that Branch. I have never had a problem and all my needs have been met.

• S

  Shadonna Washington
  1

  They never answer the phone...DO NOT.. I REPEAT DO NOT DEPOSIT MONEY INTO THE ATM.. THEY WILL NOT COLLECT THE MONEY ON TIME. DO NOT DEPOSIT MONEY INTO THE ATM.. They take all week to collect the money from the atm so your hard earned money is put on hold because their lazy AF. They are the most professional lazy group of people i have ever meet.. Can we get a manager here that actually makes then work!!

• P

  P. Jackson
  2

  This Credit Union Isn't Accepting Any Cash Funds Or Giving Out Funds. Please Can Someone Assist In This Matter At The Machine. On The Inside They Are Courteous, Kind , Polite

  Response from the owner

  Hi, Thank you for your message and for bringing this to my attention. I am incredibly sorry to hear that this has been your experience and definitely look forward to learning the details of what has occurred. Please email [email protected] with the best contact information to reach you. Warmly, Tonia Vines Member Advocate

• A

  Alicia Thomas
  1

  This is the worst bank ever, ever time I set up an auto pay. I end up with fee charged and interst charged its really sad cause that messed up my credit. Also by calling customer service is no help at all. They never know nothing. They never can help ,they always tell me to go to the my local branch.

• B

  Brooksie Stanley
  5

  Even during the CoVid-19 they've been very helpful! I love this location not better than the one in NW but definitely a close 2!

  Response from the owner

  Hi Brooksie, Thank you for sharing your experience with Andrews Federal Credit Union. It is a pleasure to hear positive feedback from our members. Your experience is reflective of the "above and beyond" service that we strive to provide, and I am so pleased to hear that you have received that caliber of service. Warmly, Tonia Vines Member Advocate

• T

  TIARA BOWLDING
  5

  I love the staff here! Been bankimg with them for years now, never had any problems.