Capital One Bank Alabama Ave, Washington

Capital One Bank Reviews

• S

  Skylar J' PR Agency Social Media Management Company
  1

  I been banking with them for some years but when I tried to open a business account for business I had all my paperwork they told me my social security number had a block it was funny that I used that same number to open my business account with a another bank I felt like they discriminated against because I'm trans women . I told them I had my operations because they asked me if I used any other names I felt humiliated and embarrassed I've been using my social security number for years and I have LifeLock so if my social security number was compromised they would had told me that my social security number was compromised. I really want to take my money out of this bank and go somewhere else I feel hurt and devastated.

  Response from the owner

  We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard.^AS

• T

  Troneice Harrington
  1

  Worst bank ever I had this bank for not even 2 weeks . I deposited a check yesterday not knowing the check would not clear till 5-7 business days. They are giving me partial of my money. Never had a bank that does this. I have chase and if I’ve known that, I would have deposited there. It says it’s deposited but not in my account. The app sucks. The disputes should be done via app. My money seem to be removing from my account very slowly. I talked to customer service unprofessional and was unable to help me. After my check is deposited. I will close it. I’ll stick to chase.

• M

  Monia Williams
  2

  I went to the bank today thinking that I was going to in go in and get something simple done in a reasonable time. That was a negative. The line was out the door but when I came it I was only 5 of us in line. Corey was the only teller that was servicing clients. He even asked the other two ladies for assistance and they never assisted. This was very poor customer service. Especially to never acknowledge their co-worker needed help and it’s the end of the day on a Friday at that.

• A

  Alice Garnett
  1

  They are not prompted nor do the care if there are eight people in line. My second trip to the bank; first trip system was down and now one teller. 😖😖

• J

  June
  1

  I tried to make a deposit today and the teller said that they are only doing withdrawals and not deposits. What sense does that make? They just need to do away with this location because they are good for nothing. Don’t want to work. If I could have given zero stars I would have, because that’s what this location is worth!

• R

  Rosalind Jones
  2

  I have been banking with this company for about 15 years or more, since they opened on Good Hope Rd. SE and they still have not issued me a credit card! When I get the time I will be going to another bank. I like the location because it is near my home, but, it is not always good to show loyalty to an establishment that shows you no loyalty.

• T

  Tee Laa
  1

  I had a terribke exeprience at this branch. The teller refused to cash a payroll check that is drawn on Capital One. When I called customer service, I learned that the account holder has the funds available so there is no reason why the check should not have been cashed. The teller didn’t even take the time to call and verify the funds.

• D

  Danielle Johnson
  1

  There was a crack bag on the floor !!!! When the man in front of me told security he laughed and responded this is southeast. The people of southeast deserve just as much respect as any othe residents of the district. The security gaurds are too busy flirting with each other to realize that drugs are on the floor of the bank . I will never come here again I’m glad this isn’t my bank . This location is very slow you have workers not assisting customers even though the line is long.

  Response from the owner

  This is absolutely not okay and we want to make it right. We'll be looping in leadership here to ensure this doesn't happen again.^AS

• J

  Jacob Ba
  1

  Hi , this is the worse banking in the world , no stuff at all , they need help , the line go true the outside door nobody is working and then lot of Costner’s are tired of waiting and they walk back out more than 20 people going out of the bank bethout paying and dropping or opening an new account, that the 4 time in the week I been waiting for more than 3 hours!!! That’s ridiculous, the bank is waisting a lot of costmer s means businesses, they have to go to different banks . Even we can’t signe in even to drop money, wow wow .

• h

  hiwot kasa
  1

  I hate to say this but, I am sitting here to open a business account and all These employees are playing and laughing. It takes 45 to help one customer. The two couples who came before me, gave and left. I just left now. I am on my to Bank of America to open my account. I sguesst to go to this location on your day off or just to use he ATM machine!!

  Response from the owner

  We understand your time is valuable, especially when embarking on a new business adventure & this definitely isn't the experience we want to leave you with. We absolutely missed the mark on our first impression, but we've doc'd this post for branch leadership to ensure your voice is heard & we hope to make a much better second one. ^NW