Anderson Brothers Bank Cloverleaf Dr, Longs

Anderson Brothers Bank Reviews

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  Alyssa Ramirez
  5

  Had my first experience with ABB this week. Needed an auto loan and was referred to them. Everything was great - customer service, quick, honest, and informative. He even noticed another loan I had with a high interest rate and helped me get it transferred to a new loan with a MUCH lower interest rate. We plan on switch all of our accounts over to ABB.

  Response from the owner

  Thanks so much for letting us know about your recent experience you had with our Longs branch! We will pass this awesome review on to our Longs branch and appreciate customers like you. We hope to have you as a customer for many years to come!

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  charles beague
  1

  I am posting my review under my sig. others account I had worst experience ever. The teller claimed she couldn’t verify my cashiers check bc it was from out of state. She was practically screaming “customer service” at the prompts when trying to call my bank. She claimed she “didn’t understand” the prompts…..? Not sure what you don’t understand about an basic prompt. The same lady accused me of “driving away” with this mans property as we were trying to settle a sale. The staff proceeded to claim my check was fake, took my check and kept it from me. It wasn’t until I demanded my check back that they finally gave it back to me. Long story short, there was never an issue with the check. The staff needs serious re-training however the first woman really needs written up for the way she accused me, refused to do her job, and didn’t even attempt any form of an apology.

  Response from the owner

  On behalf of Anderson Brothers Bank we sincerely apologize and regret to hear you were treated this way at one of our branches. This is not what we are known for or how we treat our customers. We have passed your complaint on to the appropriate department and would appreciate you calling 800-345-8081 and to be directed to Joanne Joyner to discuss your situation further. We apologize again and hope to speak with you soon!

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  Catherine Reed
  3

  Everyone is very nice, but I must say (drive up) is the slowest I have ever seen. I don't know what they are doing, but even a straight deposit is slow, I was in banking 10 years and worked a drive up, customers were in and out quickly. Thats my only complaint.

  Response from the owner

  Catherine, your opinion and satisfaction are very important to Anderson Brothers Bank. We sincerely apologize for the inconvenience you have experienced at one of our locations. We're usually known for our exceptional service and we regret we didn't live up to those expectations here. We are looking into this issue and hope to resolve it promptly and accurately.

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  Joe Battista
  5

  Have never had anything but exceptional service with this bank. Several personal loans, including a personal loan for two houses when there was need to close quickly. They truly treat you like family, I will always bank here. The staff is great!

  Response from the owner

  Thank You so Much Joe for this outstanding review and testimonial.

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  Hope Langley-Wehunt
  1

  Very disappointed in this branch, not helpful at all! I had an emergency wire transfer to get done for our business ,they wouldn't do it because of another account that we have issue s with .The wire transfer had nothing to do with that account ,this isn't the only issue I've had with this branch ,this experience was the icing on the cake ,will never do business with them again!

  Response from the owner

  We are sorry to hear you were having a problem with one of your accounts with us. Please contact us at 800-345-8081 as we would like to resolve the issue you were having.

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  Andrew Bierma
  5

  In my experience they have gone above and beyond. Doug was exceptional in treating me like family, just as they promote.

  Response from the owner

  Thanks so much Andrew for sharing your experience with others about our service and Doug. I will be sure to share with him your 5 star rating. We look forward to providing this level of service to you for many years to come.

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  Jessie Powell
  1

  they will not help you when need of a loan. services is not great

  Response from the owner

  We are so sorry to hear that you had less than excellant service. Please contact us at 800-345-8081 to determine if there are any other options, so we may better serve you.

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  Robert James
  5

  This bank is the best Paula and Toni are the best and the staff is wonderful!!

  Response from the owner

  Thank you Robert for expressing how these ladies and our staff at our Longs Office have treated you. They really appreciate your kind words. They are both exceptional and enjoy serving you.