Blue Federal Credit Union - Dell Range Dell Range Blvd, Cheyenne

Blue Federal Credit Union - Dell Range Reviews

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  Charles Clark
  5

  Jack line the Receptionist was very welcoming to every customer and she sets up a very good Coffee bar and make great coffee. Addison the Teller is very knowledgeable and was proficient in taking care of my and my Wife's transaction. She was very friendly to us both

  Response from the owner

  Hi Charles, thank you for taking time to share feedback regarding your experience with Blue Federal Credit Union. We are happy to hear you had a great experience with us, especially when working with our receptionist and tellers at Dell Range. We appreciate your membership at Blue Federal Credit Union as we strive to be your life-long champion.

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  brian evans
  4

  I've never had any problems at this location. Very polite people there.

  Response from the owner

  Hi Brian, thank you so much for your response and kind words. We really appreciate the time taken to share your experience with us. We greatly value our relationship with members like you and strive to serve as your life-long champion.

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  steve hecht
  1

  Just got done calling EVERY branch in Cheyenne and could not get a human. Wanted help making credit card payment. If I do a simple transfer from say checking to Credit Card it does not post for days. I had notices coming to me last time 12 days after payment saying it was past due when I actually made a second payment to pay it down to zero and walk away. Also You can't access cash from alll accounts on ATM. If you want cash from account other than member share you first have to transfer from other account to member share. If you try and funds are not in member share it will cost you $30 for the attempt. Also I set up direct deposit to a savings account other than member share and out of six visits I have never been able to get deposit directed to correct account although I have been assured at every level that it was "taken care of this time"

  Response from the owner

  Hi Steve, we’re sorry to hear that you had a frustrating experience, and we appreciate your review. We strive to be the life-long financial champion of our members, and we’d like to learn more about your experience so we can better serve members in the future. Should you wish to provide any addtional details please send our experience team an email [email protected]

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  DI48LO
  1

  Honestly terrible, every time I call I’m always forwarded and then my call is never taken. It’s honestly very frustrating when you have a question and can’t make it to the bank during working hours because of responsibilities, you would think the staff could at the very least answer the phone

  Response from the owner

  Dear Reviewer, we are disappointed to hear that you are having challenges with reaching Blue over the phone. We welcome the opportunity to speak with you further as we seek to improve and better serve as your life-long champion. Please send us an email at [email protected] and a member from our team will connect with you to address your concerns. Thank you!

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  nasya jackson
  1

  Applied for a credit card and it’s been over a week. Called multiple times and kept getting “someone will call you by the end of the day” but yet nobody ever calls. They choose not to do their job and I’m over it. Will not be doing business with them in the future. I would avoid this place.

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  Cheryl Shannon
  1

  Way to flipping slow on drive thru - young lady basically clueless and takes about 20 minutes to even get to helping. I get being busy-get a second body helping when 9 plus cars are waiting

  Response from the owner

  Dear Cheryl, thank you for sharing your feedback. We are sorry about the wait times you had recently experienced. We have sent this to the manager of the branch you visited, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve as your life-long financial champion.

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  Courses
  1

  WORST BANK IVE EVER EXPERIENCED. Every time I go into the bank everybody is rude and on top of that the mobile banking app/Website is ALWAYS UNDER MAINTENANCE and so you can’t check your account balance ever. DONT BANK HERE ITLL SAVE YOU THE HASSLE

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  Alex Simonenko
  5

  I didn't know how to do some things but a Ms. Jaquelin had me covered; she was patient as well as took the initiative in being able to assist me in learning how to use their new touchscreens for cash deposits. If she didn't ask, I think I would've walked out without having completed my deposits. Thanks Ms. Jaquelin!

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  Dr. Michael Thompson
  1

  Worst customer service I’ve encountered at any credit union. They seldom do what they say they’re going to do, and it takes forever to get someone on the phone. I’ve been trying to get a fraudulent charge removed from my account for nearly 3 weeks now, with no response for the past 16 days. I have twice requested a replacement debit card, which has yet to be sent after 3 weeks.

  Response from the owner

  Dear Michael, thank you for sharing your feedback. We have sent this to the manager of the branch you visited, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve as your life-long champion.

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  Diana Martin
  5

  If you want to be treated special, please join Blue Federal Credit Union. The services and benefits are exceptional